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Rumbidzai  Mabata, Head Server / Hostess

Rumbidzai Mabata

Head Server / Hostess·TING IRIE

United Arab Emirates

High school or equivalent, English

Work experience

Total years of experience: 4 years, 10 months

Head Server / Hostess

May 2024 - April 2026

TING IRIE

Dubai, United Arab Emirates

May 2024 - April 2026

• Lead front-of-house operations in a high-volume dining environment.
• Coordinate team briefings, hostess schedules, and seating arrangements.
• Build strong relationships with VIP clientele while maintaining premium hospitality standards.
• Support cash handling procedures and ensure smooth daily operations.

Company industry:
Catering, Food Service, & Restaurant

Waitress

September 2023 - May 2024

Four Seasons Dubai

Dubai, United Arab Emirates

September 2023 - May 2024

• Delivered five-star dining service within a luxury hospitality environment.
• Managed guest preferences, dietary requirements, and VIP requests professionally.
• Maintained exceptional customer service standards during high-pressure peak hours.
• Identified upselling opportunities and promoted premium dining experiences.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Head Waitress

November 2021 - August 2023

The Rockefeller Hotel & Residence

Cape Town, South Africa

November 2021 - August 2023

• Supervised restaurant floor operations and ensured efficient service delivery.
• Assisted with staff training, onboarding, and team coordination.
• Handled guest concerns professionally while maintaining customer satisfaction.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waitress

October 2020 - January 2021

Kove Collection Fine Dining

Cape Town, South Africa

October 2020 - January 2021

• Delivered refined fine-dining service and wine presentation.
• Maintained luxury presentation and high service standards.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Aloe High School

November 2018

November 2018

High school or equivalent, English

South Africa

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FASHION RETAIL
Intermediate
FASHION RETAIL
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English
Native Speaker
Afrikaans
Expert