Ryan Grado

Processed and recorded over 100 invoices weekly using accounting
software, ensuring accuracy and timely documentation.
Coordinated building permits and access approvals for cleaning and
maintenance operations.
Prepared and submitted VAT returns in compliance with UAE tax
regulations.
Processed payroll calculations and salary administration for
employees.
Invoice and collections.
Reconcile bank statement and monitor cash flow.
Cleaners and Maintenance scheduling.
Processed and monitored permit applications, gate passes, and
access requests for staff and contractors.

guidelines support organizational objectives.

Led and supervised a team of customer service representatives,
ensuring daily performance targets and service levels were
consistently achieved.
Monitored team productivity, quality assurance scores, and key
performance indicators (KPIs) to drive operational excellence.
Conducted coaching sessions, performance reviews, and one-on-one
meetings to improve employee performance and engagement.
Handled escalated customer concerns and complex issues, ensuring
timely and satisfactory resolutions.
Motivated team members to achieve individual and team goals while
maintaining a positive work environment.
Ensured compliance with company standards, quality guidelines, and
customer service procedures.
Recognized and rewarded high-performing employees, contributing
to increased team morale and retention.

Managed daily business operations, ensuring efficiency, productivity,
and compliance with company policies and procedures.
Led and supervised cross-functional teams, providing guidance,
coaching, and performance management.
Developed and implemented operational strategies to improve
service quality, customer satisfaction, and profitability.
Monitored key performance indicators (KPIs), analyzed operational
data, and prepared management reports for decision-making.
Oversaw budgeting, cost control, procurement, and resource
allocation to maximize operational efficiency.
Streamlined workflows and introduced process improvements that
enhanced productivity and reduced operational costs.
Ensured compliance with local regulations, health and safety
standards, and company policies.
Handled customer concerns and operational issues, implementing
effective solutions to maintain high service standards.