Customer Sales Officer
Cathay Pacific Airwaysc/o Arabian International Service Company
Total years of experience :14 years, 11 Months
Answering phone calls and giving information to passengers as per their travel plans
* Using airline's computer system for checking flights, fares, and new updates
* Handling questions, complaints, and inquiries from customers politely and discreetly
* Instructing customers on using company website and mobile application for information
* Taking customers' information and feeding in the computer systems and making reservations
* Provided options to customers for air travel and accommodate their travel needs
* Relayed correct, complete, and updated information on flight schedule, fare, arrival, and
departure to customers
* Processed credit card, cheque, and cash payments for sold tickets for walk-in customers
* Made alternate arrangements for passengers owing to flight cancellation and processed refund
as required
* Developed innovative ways to track corporate account activity that could be reported to
management each day
* Consistently offered a high level of customer service
Make professional, accurate, cost effective travel arrangements for clients while providing
excellent customer service
* Answer phone calls professionally, courteously and promptly
* Proactively market, sell and consult with clients in regards to air, car and hotel products
and all other related services
* Prepared detailed itineraries upon bookings to ensure accuracy of reservations and
provided confirmation to clients
* Collected fees, and provided customer with travel documentation
* Called vendors to ensure extension of payment deadlines when necessary
* Kept informed of airline rules and regulations, tariffs and other industry requirements
* Assessed and managed problems encountered by clients before, during and after the trip
* Processed unused or partially used tickets for credit through affiliated corporate accounts
* Completed all ticketing, secured payments and submitted all monies and paperwork to
accounting department
* Adeptly dealt with different airline/airfare contracts and pricing structures.
* Perform miscellaneous duties such as arranging conferences and meeting facilities.
* Ensure accommodations meet specifications of requesting party
Team environment tasks include installing equipment or products, serving food and
waiting on large groups of people, providing services, or working with others to operate
machinery or equipment that requires more than one person to function properly.
* Provided customers with outstanding services and assisted them in solving their queries,
doubts.
* Created a friendly/positive impression at the checkouts.
* Refill supplies and shopping bags and controlled cash box balances.
* Processed transactions quickly and efficiently.
* Brief customers about new schemes and promotional activities that can be beneficial for
them.
as a liaison between customers and airline/airport personnel to provide timely
information concerning flight schedules, close outs, stand-by, connections, and
payment, ticket exchanges and refunds
* Establishing, growing and maintaining corporate accounts, significantly exceeding
monthly sales quotas
* Knowledge and practical experience in handling big corporate accounts such as
(
courses: PC and Network Technical Course)