Ryan Smiley

Accountable for the development of a cohesive, agile, and customer-centric function, providing the enablers for people, process and technology change needed to accelerate the delivery of the business strategy. Reporting to the Director of Enterprise Technology and Cybersecurity with 6 direct reports, overseeing a group of 20 IT partners with an annual capital budget of AED 8+ million and operating budget of AED 15 million.

Core Responsibilities:
• Cloud & Digital Strategy: Steered the strategic formulation and fusion of cloud, data, application, and infrastructure solutions, ensuring all digital transformations, cloud blueprints, and enterprise frameworks are tightly aligned with EWEC's digital strategy.
• Financial & Leadership: Managed a significant budget, directing a combined capital and operational expenditure of over AED 23 million, while overseeing a team of 16 IT professionals across various domains.
• Project Delivery Excellence: Propelled the successful delivery and support of 80+ digital transformation projects, leveraging pioneering technologies like Office 365 and Cloud DevOps, and probing into Machine Learning opportunities.
• Operational Efficiency & Security: Enhanced operational efficiency and fortified security by orchestrating collaborations between Enterprise Technology, Cyber function, and other pivotal departments to guarantee a fortified and resilient infrastructure.
• Risk Mitigation & Business Continuity: Proactively mitigated infrastructure-related risks and holistically contributed to business continuity and disaster recovery strategies, synchronizing efforts with the Enterprise Risk Management team.
• Championing Continuous Improvement: Staunchly championed continuous improvement, embedding data-driven methodologies and ensuring streamlined processes which consequently slashed costs in infrastructure activities.
• Vendor Management & Transparent Reporting: Cultivated robust vendor relationships, engaging in stringent contract management, and maintained transparent reporting structures, while directly liaising with the Director of Enterprise Technology and Cybersecurity.

Key Achievements:
• Designed and implemented fully functional, secure, Hybrid Azure and O365 / on-prem platform in line with UAE cybersecurity frameworks.
• Assembled and lead a permanent team from zero to 6 consisting of Cloud Engineers, Data Engineers, and Architects
• Reduced annual operational spend by 5 AED Million per year through WAN and Cloud optimization.

Accountable design, development, delivery, and profitability for running a UK and EU based cloud solutions practice, serving over 200+ large scale customers end to end cloud deliveries. Reporting to the Managing Director of Cloud, guiding cross-functional globally dispersed teams, with 6 direct reports, responsible for 120+ people, owning a P&L of £13 million

Core Responsibilities:
• Strategic Leadership: motivated, set, and executed cloud practice strategy; provided technical direction to company-wide technical directors, guaranteeing alignment with the company's overarching goals and objectives.
• Cloud Architecture: Spearheaded the architecture of all cloud solutions, assuring top-tier designs for AWS, Azure, and GCP platforms. This includes crafting go-to-market approaches and reinforcing state-of-the-art delivery architectures.
• Operational Integrity: Supervised post-deployment support, intensive care, issue resolution, and comprehensive lifecycle oversight to guarantee a smooth client journey.
• Team Leadership & Culture Building: Lead, nurtured, and developed a globally disbursed, diverse team, fostering an environment of inclusiveness, collaboration, and passion for cloud and technology.
• Delivery Frameworks: Championed strategic customer deliveries through effective planning, leveraging delivery frameworks, architectural blueprints, and innovative approaches, delivering successful project completion.
• FinOps Management: Directed the FinOps functions, overseeing financial operations to optimize cloud costs and resources, ensuring alignment with budgetary guidelines.
• Data Practice Management: Founded and directed the data practice function, catering to both Azure and AWS platforms. This includes hands-on involvement in the design, implementation, and management of diverse data workloads.
• Continuous Improvement: Implemented advanced methodologies, such as Agile, to drive efficiency, along with real-time feedback loops to enhance team performance and process optimization.
• Client Engagement & Support: Played a pivotal role in client engagement for deals surpassing £3 million, securing quality solutions that resonate with client needs and expectations.
• Operational Cost Efficiency: Strategized and implemented measures to reduce operational and delivery costs, targeting company-wide systemic process inefficiencies.

Key Achievements:
• Reduced operational and delivery costs £1.21 million per annum by addressing companywide systemic level process inefficiencies.
• Designed, established, and implemented Data practice being able to consult, deliver and manage customers Azure data workloads i.e Databricks, Synapse, Azure Machine learning, SPLUNK, Snowflake, PowerBI etc.
• Engineered and lead a high-performing IT delivery, operations, and data teams, fostering a culture of innovation, collaboration, and continuous improvement.
• Setup offshore technology hub in India and Portugal, bolstering improved capabilities, scale, speed of deliveries with reduced delivery costs.

Responsible for the global design, deployment, operation, and integration of a universally consumed Azure cloud platform, serving 50, 000 employees worldwide. Reporting to the SVP of Digital Transformation and overseeing globally distributed cross-functional cloud teams. With three direct reports and a total responsibility for 20 individuals, controlling an annual combined operational and capital expenditure budget of £11.5 million.

Core Responsibilities:
• Global Cloud Leadership: Chaired Amcor's enterprise-wide cloud strategy and navigated its global implementation journey, ensuring adherence to strategic and technical benchmarks.
• Cloud Practice Establishment: Established Amcor's cloud practice, which encompassed team development, rigorous governance structures, and the germination of a cloud centre of excellence to fortify our cloud capabilities.
• Collaboration & Hosting Strategy: Defined and propelled the global strategy for cloud collaboration and hosting, spotlighting pivotal technologies such as Office 365 and Azure to drive coherent, scalable solutions.
• Data & IoT Integration: Developed a keenly structured data practice and seamlessly integrated an IoT strategy (Industry 4.0) with Amcor's existing manufacturing processes, aligning technology with operational efficacy.
• Strategic Cloud Advisory: Provided sage advice to IT VPs, the CTO, and business group leaders, fostering informed decision-making based on cloud best practices and innovative technological advancements.
• Cybersecurity & Cloud Security Strategy: Steadfastly championed Amcor's cybersecurity objectives and delineated the strategic approach towards cloud security, safeguarding assets and ensuring regulatory compliance.
• IT & Cloud Strategy Alignment: Collaborated tightly with Amcor’s CIO to ensure strategic and operational alignment between the company's IT and cloud strategies, ensuring unified objectives and cohesive operational flow.
• Coaching & Peer Mentoring: Offered targeted coaching and mentoring to regional heads, Centres of Excellence, and peers, navigating them through cloud technologies and efficacious work methodologies to bolster organizational capacity.
• Team Leadership & Development: Led the cloud team, a diverse group of 20+ engineers and architects along with 3 managers, ensuring their professional development and growth within the contextual framework of our cloud initiatives.




Key Achievements:
• Set Amcor's cloud trajectory, favouring Azure.
• Enabled global MS Office 365 deployment for 50, 000+ users.
• Realized global Azure infrastructure designs.
• Synced IoT design with Amcor's future vision.
• Kickstarted a dedicated Cloud Architectural Review Board.
• Laid foundations for the Cloud Centre of Excellence.
• Built a dynamic cloud team of 23 members.
• Inculcated "Ways of Working" best practices, like Agile.
• Led pivotal cybersecurity initiatives like ZTNA.
• Saved £4.2 million annually via licensing strategies.
• Advanced data analytics MVPs, decreasing product waste by 15%.
• Elevated IoT platform scalability across 290 plants.

Oversaw multi-million-pound core retail banking platforms for several banks, responsible for ensuring platform security, operations, governance, and directing transformative initiatives. Reported to the Senior Director, Head of Europe Client Ops, overseeing a global team of 50+ professionals and entrusted with managing client revenue.

Core Responsibilities:
• Cloud Architecture: Led the comprehensive cloud infrastructure design, ensuring meticulous and seamless integration with Azure and steadfast governance across platforms.
• Customer Engagement Enhancement: Enhanced customer engagements by leveraging Azure-powered solutions, aligning departmental initiatives and synchronization among BRMs, PMs, and BAs.
• Vendor Relationship Management: Managed and nurtured vendor relationships within the Azure environment, with a keen emphasis on maintaining superior service standards and compliance.
• Disaster Recovery Strategy: Directed a robust Azure-based disaster recovery strategy, assuring data integrity and system reliability across all organizational tiers.
• Infrastructure Stability Assurance: Ensured unwavering stability of the Azure infrastructure by formulating and adhering to pertinent performance KPIs.
• Enterprise Architecture Collaboration: Partnered cohesively with the Enterprise Architecture team, embedding Azure into governance and business processes to streamline operations.
• Operational Performance Metrics Establishment: Set and upheld Azure-anchored operational performance metrics across IT Service Desk, Infrastructure, and Application Services.
• ITSM Best Practices Implementation: Executed ITSM best practices, strategically centered around Azure solutions to enhance operational efficiencies.
• Innovation & Efficiency Drive: Spearheaded innovation by embedding Azure technologies, resulting in a notable uptick in operational efficiency and process streamlining.
• Operational Team Guidance: Guided operational teams through the leveraging of Azure’s capabilities, mentoring staff and optimizing budgets to ensure fiscal and operational prudence.
• Project Management: Collaborated adeptly with the PMO, ensuring smooth transitions and integrations in all Azure project iterations.
• Azure Infrastructure Oversight: Oversaw the successful delivery and management of multiple Azure infrastructure projects, assuring timely and budget-adherent delivery.
• Team Cultivation & Leadership: Cultivated and led a global Azure-focused team of 45 members, liaising with senior management to advance Azure solutions and strategies.
• Software Updates & Enhancement Monitoring: Monitored Azure software updates, initiating necessary enhancements and updates to assure performance and security.
• CIO Liaison: Acted as the primary liaison with the CIO, maintaining a focused lens on Azure and its strategic alignment with organizational objectives.
• Quality Assurance in Projects: Ensured an impeccable standard of quality and efficiency in all Azure infrastructure projects, mitigating risks and ensuring delivery excellence.
• Banking Platform Management: Managed Azure-integrated banking platforms, expertly handling over £600 million in yearly transactions.
• P&L Management: Maintained and optimized a £9 million P&L, with a strategic focus on Azure and its resultant financial impacts.

Key Achievements:
• Successfully introduced Agile methodologies, promoting flexibility and efficiency within project teams.
• Spearheaded the launch of key cloud-based solutions, enhancing the organization's digital capabilities.
• Transformed and uplifted customer relationships, leveraging cloud solutions to drive satisfaction.
• Achieved notable savings of £4.4 through strategic decisions in infrastructure and cloud optimizations.
• Revamped the delivery model, emphasizing cloud capabilities and reducing project timelines.

Held global oversight for Bemis's cloud and server solutions, championed the migration to Azure, and pioneered a shift towards Agile methodologies, enhancing product delivery by 30%. Reporting the SVP of Enterprise Technology, I steered globally distributed cloud teams. Leading ten direct reports and influencing an ecosystem of dedicated professionals, I expertly managed an £8 million budget dedicated to cloud innovations and initiatives.

Core Responsibilities:
• Strategic Direction with Azure: Sculpted Bemis's global cloud trajectory by collaborating with both business stakeholders and the executive committee. This strategy was tailored to buttress Bemis's long-term growth aspirations, emphasizing Azure's expansive toolkit.
• Azure Migration & Blueprinting: Crafted a comprehensive migration roadmap anchored on Azure, transitioning on-premises infrastructure to a cloud-based paradigm. This involved the successful migration of our LATAM hub datacentre into Azure.
• Global Cloud Vision: Conceived a global data centre strategy, leveraging Azure's robust capabilities to underpin our cloud-forward ethos.
• Agile Adoption with Azure Integration: Championed the infusion of Agile methodologies within the IT Infrastructure arena, fast-tracking product delivery by 30%. This involved the strategic deployment of tools like Atlassian's JIRA, Azure DevOps, and Azure ARM templates.
• Automation & Efficiency: Spearheaded the transition from manual to automated infrastructure deployment processes. By leveraging Azure's automation functionalities, we achieved streamlined server infrastructure builds.
• Team Leadership & Transformation: Guided a 10-member technical team towards embracing Azure-based modern IT practices. This included pioneering the shift towards DevOps, automation, and broader cloud strategies, all within a £8 million budgetary framework.

Key Achievements:
• Architected Bemis's global cloud vision, aligning IT with long term business growth aspirations.
• Crafted Azure blueprints, streamlining the migration from on premises setups to the cloud, including a significant LATAM datacentre transition.
• Catalysed the adoption of Agile within the IT Infrastructure team, introducing tools like JIRA, and reducing product time to market by an impressive 30%.
• Spearheaded the evolution from manual server infrastructure to automated builds, exemplifying forward thinking and efficiency.
• Inspired the technical team's transition from traditional paradigms to embrace DevOps, automation, and cloud first strategies.

Overseeing all server engineering builds bank wide. I was instrumental in driving the bank's shift to Agile methodologies, streamlining processes, and reinforcing a dynamic engineering environment. Reporting to the Global Director of Engineering Platforms, I oversaw a vast infrastructure of 50K servers. Commanding a dedicated team with substantial responsibilities, I adeptly handled a £6 million budget, channelling resources towards critical engineering advancements and solutions.

Core Responsibilities:
• Global Engineering: Spearheaded the Windows Server engineering teams, both locally and offshore, scaling the global team from 3 to 16 experts across various regions, enhancing global operational capacity.
• Solution Delivery Leadership: Piloted the meticulous delivery of innovative Windows Server solutions across a substantial 50K+ server estate, ensuring alignment with global product roadmaps, schedules, budgets, and robust vendor support.
• Incident & Technical Support: Provided crucial third-level support for major incidents and complex technical challenges, maintaining a commitment to service excellence and rapid issue resolution.
• Vendor & Team Relationship: Cultivated solid relationships with vendors and other product engineering teams, ensuring cohesive, informed, and timely product delivery across all initiatives.
• Executive Stakeholder Engagement: Fostered collaborative ties with executive stakeholders, orchestrating the evolution of technology roadmaps cohesively with both local and offshore teams to ensure strategic alignment.
• Innovation in Services & Standards: Pioneered new global services and standards to adeptly cater to evolving business needs, delving into disruptive technologies like Puppet and Terraform to augment platform capabilities.
• Security & Compliance Assurance: Ensured server builds were thoroughly fortified against security threats, adhering to stringent SOX compliance within a regulated environment, safeguarding organizational data integrity.

Key Achievements:
• Seamlessly transitioned the team to Agile workflows, leveraging tools like Jira, to foster an environment of continuous delivery and innovation.
• Persuaded key stakeholders to transition from traditional deployment models to Agile methodologies, incorporating groundbreaking tools such as Puppet, PowerShell DCS, and Chocolatey.
• Guided and moulded 10 apprentices into core team contributors, exemplifying my commitment to talent growth.
• Played a pivotal role in RBS's cloud evolution, embedding IaaS best practices and unveiling an automated tool chain, enriching the bank's tech infrastructure.
• Successfully integrated Server 2016 into RBS's ecosystem, supporting and elevating key stakeholder projects.

At Trustmarque, within the Capita group, I took on the Cloud Consultant role, synergizing technical solutions with diverse client needs, and championing Microsoft technologies from on-premise to the cloud. Directly liaising with senior leadership, I shaped our technology direction while seamlessly linking Public Health boards and private sectors to the forefront of technological advancements.

Core Responsibilities:
• Architectural Vision & Communication: Crafted and communicated forward-thinking architectural visions, adeptly managing stakeholder expectations, and nurturing beneficial vendor relationships to secure technological advancements.
• Integration of Emerging Technologies: Strategically evaluated and integrated emerging technologies, forging robust vendor alliances to ensure access to pioneering solutions and systems.
• Future-Ready Architectural Planning: Envisioned and meticulously documented target architectures, safeguarding organizational readiness for scalable future growth and technological advancements.
• Client Technical Evangelism: Served as a technical evangelist for a diverse client base, guiding them towards innovative technology solutions tailored to address their specific challenges and objectives.
• Definitive Technical Project Authority: Acted as the unequivocal technical authority across projects, from inception through to deployment, directing technical specialists to ensure cohesive and strategic development and implementation.

Key Achievements:
• Pioneered the deployment of large-scale Hyper-V infrastructure within the organization.
• Launched the company's inaugural R&D Cloud lab, emphasizing innovation and exploration.
• Orchestrated Azure-based training modules for on-premises engineers, ensuring skillset evolution.
• Played a pivotal role in generating £4 million in revenue through strategic customer engagements.

At Legatum, I steered a significant evolution of IT infrastructure, focusing on cloud migration and modernization, directly contributing to the firm's prosperity-centric vision. Reporting to the CEO, I formulated and executed a robust IT strategy, leading a team of ten to establish a secure, cutting-edge IT framework tailored for an elite professional setting.

Core Responsibilities:
• Digital Strategy: Forged and executed Legatum’s robust IT strategy through critical collaboration with senior management, ensuring alignment with overarching organizational objectives.
• Team Guidance & IT Platform Development: Led a team of ten, constructing a robust, secure, and efficient IT platform that adeptly met the demands of a high-calibre professional environment.
• System Design & Security Authority: Emerged as a trusted authority on system designs, security protocols, and governance, ensuring Legatum’s digital assets remained secure and operated at peak efficiency.
• IT Budget Stewardship: Astutely stewarded the IT budget, optimizing resources and ensuring seamless global office operations.
• Business Continuity Leadership: Played a pivotal role in Legatum’s Business Continuity Committee, enhancing business resilience through strategic IT and operational planning.
• Vendor Relationship Management: Nurtured and evolved relationships with key vendors, aligning the IT team’s proficiency with market trends and ensuring access to cutting-edge technologies.
• Coaching & Leadership: Cultivated the IT team’s expertise, nurturing an environment that promoted growth, innovation, and technical excellence.
• Holistic IT Solutions Development: Leveraged extensive knowledge of applications and infrastructure to design and implement holistic IT solutions, ensuring comprehensive technological support and advancement.
• Technology Adoption Champion: Championed the push for technology adoption across the organization, ensuring tech initiatives were seamlessly aligned with business goals and objectives.

Key Achievements:
• Orchestrated Legatum's IT evolution from inception to a world-class infrastructure, encompassing applications, systems, and governance models.
• Engineered a high-availability virtualized platform, underpinning Legatum's global tech framework.
• Spearheaded a vast cloud initiative, driving significant financial efficiency. This monumental task included overseeing architecture and migration for four distinct company entities into cloud ecosystems like Azure and O365.
• Successfully transitioned Legatum's on-premises investment portfolio system to a cloud-based solution.
• Pioneered IT infrastructure frameworks on a global scale, emphasizing standardization and security governance.
• Led a comprehensive network overhaul, leveraging cutting-edge Cisco technologies for switching, routing, and telephony.
• Positioned at the forefront of Legatum's Information Security and Business Continuity initiatives.
• Was the chief architect for numerous global IT infrastructure projects, encompassing everything from network revamps to cloud migrations of legacy systems.

BAE Systems Applied Intelligence is an international business and technology consulting firm specialising in security, resilience and collecting, managing and exploiting information to reveal actionable intelligence, threat intelligence and fraud containment systems. BAE Systems Applied Intelligence also sells large-scale data exploitation and analytics for intelligence-grade security and financial crime.

Responsibilities:

- Creating technical architecture designs to assist Solution Architects achieve customer objectives
- Leading and developing solutions and concepts in close cooperation with software engineers/developers.
- Lead on system deliveries always aiming to ensure that the quality is above customer expectations
- Managing teams of technical system consultants on a per project basis
- Leading System Consultancy through constructive dialogue with vendors
- Creating high-quality documentation for technical system infrastructure implementations and designs
- Being the knowledge base and advisor for other system consultants on best work practices
- Dealing with large scale international projects and complex tasks
- Inspiring technical consultants to attain goals and excellence
- Providing technical POC’s to customers.

Achievements:

- Substantial and extensive technical system deliveries across national data centers, enabling country wide lawful interception capabilities - using HP blades, VMware, Enterprise SANS (EMC VNX)
- Deployed and upgraded largescale data center wide data capture systems
- Technical infrastructure design lead on all system deliveries, applying best practice build frameworks for customer deployed systems
- Technical lead on several projects
- Technical network architecture, project deployments and upgrades
- SAN connectivity architecture design
- Training workshops for large customer audience on deployed systems

- Team lead management of 6 junior system admins, training, supporting and developing
- Technical Lead for full overview of Salik Systems Infrastructure
- Involvement of team lead processes, improving team relationship, process efficiency and knowledge transfer
- Technical documentation for any system implementation, change, upgrade etc, co-ordinated with change management processes
- Administration/configuration/building of 100 + wintel servers running W2K3 W2008/2012
- Implementation of Blackberry Enterprise, Hyper-V 2008/2012, Windows Clustering, SQL Clustering, Exchange 2007/2010
- Implementation / design / maintenance of security policies, Exchange, BES, group policy, user control, Active directory auditing
- System automation to perform maintenance, backups, test Disaster recovery, run deployments for development teams QA environment as well on production, web monitoring, alerting scripts etc
- Design of hardware lifecycles, failure cycle plans, disaster recovery planning, high availability planning
- Implementation SharePoint WSS 3.0 migration to SharePoint 2010 /12
- Desktop user support system design, helpdesk and remote support application work flow
- Design and maintenance of SAN environment both HP MSA’s, IBM DS series, V7000, brocade fibre switches
- Linux Redhat / SuSe Administration 30 + machines, Avaya platform, witness server etc
- Implementation, Design and maintenance of Microsoft System Center Operations Manager / Microsoft Data protection manager / Microsoft virtual machine management suite, Configuration Manager 2012
- Maintenance / migration of Backup exec 2010 and 2012, backup admin, tape rotation, off site copies etc.
- Lead in the recruitment of Infrastructure teams expansion as well as training
- Mentoring of Junior and Senior Team members
- Proficient in high level of HP Proliant, inc Gen8 models, including hardware rebuilds, replacements and diagnosis
- Configuration of HP System Integration Manager, Solar Winds
- Capacity and scalability planning
- Implementation / configuration / maintenance / security hardening IIS 6 / 7 / 7.5
- Network Load balancing IIS, web applications, live hosted applications, windows clustering /SQL Clustering

- Administration of Wintel /Exchange Environment / Network infrastructure / Capacity Planning
- Implementation of new sites / planning of Disaster Recovery strategies / SAN/NAS Storage Arrays
- Supporting 105 users local + >30 remotely
- Designing best practice policies / data protection / encryption / security policy implementation and audit
- Budget development and control / Vendor qualification and contract negation
- BES Server Administration
- Hyper-V virtualisation across multiple sites, high availability, clustering, backup planning and control
- Linux Administration / Shell scripting / Upgrades etc
- User support automation, process alignment, System / User process workflow design / implementation
- Team management (4 members), reporting to regional IT head for Middle East region.
- Regional Budget Management of $500K, with cost reductions of $92K
- Team recruitment and expansion, with team structure management and implementation
- Mentoring of junior team members with proven road maps into Senior roles
- Responsible for Regional Infrastructure security and cyber defence security processes

• Responsible for the administration of Oracle databases, SQL Tuning, Database Optimization, Updates, Migration, Upgrades, RAC, ASM, Oracle Apps, Oracle EBS
• Maintenance/Administration of IBM AIX / Unix / Linux servers farms /HP Proliant / IBM Power Series
• Implementation of OracleVM technology with Oracle Enterprise Linux R5, with oracle E-business
• 3rd line IT support to employees to resolve network issues data back-up, database restore and bandwidth issues.
• Liaison with store branches to resolve issues related to billing, tills, network loss, faulty hardware and database corruption, VPN setup, router setup, subnetting, LAN/WAN based technologies.
• Administration of Active directory, mail servers, HP Proliant maintenance, patch management
• Virtualizations with Oracle VM/ VMware Farms
• Design shell scripting test plans, test cycle scripts within AIX + Windows/automation scripts
• Administration/setup of IBM Tivoli Storage Manager, IBM DS4700/DS8100 Storage Arrays.
• Database administration on Oracle 10G database’s, RMAN back-up, tuning etc
Shell Scripting for Unix/Linux environments, Axway Job scheduling with Automator, Sentinel and Integrator.
• Disaster Recovery Planning, Implementing, Testing and Maintaining .Tivoli DR
• SAN Environment Setup’s, LUN configurations, optimizations, analysis and performance tuning zoning
• Team management, training, development.

• Responsible for consultation of IT projects, analysing business needs, designing point to point business solutions, inclusive of disaster recovery planning, system security hardening, business cost reduction via automation.
• Implementation of MS Servers, Clustering, Virtualisation, Exchange Server 2003/2007, Active Directory, Cisco Call manager VoIP phones, Unity Manager Etc.
• Design of networks, cabling layouts, topologies, resilience fall back measures and security policies.
• Configuration of Wireless networks, firewalls, ISA Server, Group policies, scripting, switches, routers, VPN talk back, VPN setup, maintenance and trouble shooting.
• Linux / Unix setups, administration, maintenance etc.
• Design of databases, data backup methods, schedules and data backup databases, Oracle, MySQL, MSSQL

• Responsible for troubleshooting ADSL line issues, line attenuation and bridge taps using network analysis.
• Active directory/Windows Administration/Patch management.
• Blackberry server management/wireless device management (exchange)/ VPN setup / router setups
• System design planning / capacity planning / disaster recovery analysis / system security hardening.
• Remote Fault Diagnosis of Routers, ADSL connections, DSLAM, Exchanges and PTSN faults.
• Team management, team mentoring / training.

Provision of hands on IT technical support to AESM, subsidiary companies and end-users across a wide range of systems and technologies, ensuring the smooth operation of equipment and software. Analysis of data flow and server utilisation statistics.
Exchange and telephone technical system support including: installation/configuration of VOIP handsets, cable management/installation, and the creation of system reporting functionality.
Responsible for the analysis, design and development of business applications including: web-based applications and in-house database systems incorporating SQL technology (Mysql/MSSQL)
Network infrastructure installation (switches, Routers, Bloxx Box, VPN, DNS, TCP/IP, Domain Controllers, and upgrade of servers using migration techniques), and SQL Servers.
Deputised IT Manager with responsibility of the day to day operation of the IT. Note:- this responsibility was undertaken on several occasions during the short space of time served with the company)
Responsible for design, set-up and implementation of Sharepoint including: Document Management system, Workflow Control, server setup, configuration and contingency planning. Responsible for the administration of Windows 2003 Servers, Active Directory, Mobile Technologies, Blackberry, Blackberry Enterprise Server, Hardware maintenance and troubleshooting.
Set-up of routers, company firewalls, wireless network setup, port rules, VPN and Network policies
Linux Setup/ Administration using Redhat / CentOS
Provisioning of disaster recovery, implementation / testing planning solutions

Responsible for receiving and screening of 999 Emergency calls and for the efficient delegation of calls to the appropriate agencies / organisations in a timely manner to ensure that callers received the correct attention as expediently as possible. This required participation as an effective member of the Emergency Services team working under highly stressful and demanding situations on a regular basis

AGP is a company outsourced as an IT Technical Support service by many major online casino brand names
such as Link to: 888.com.
The Helpdesk Support role included but was not limited to: Security loophole troubleshooting, pop-up design, web browser support to clients, which included providing experience based telephone advice to clients on a daily basis over the phone, via e-mail as well as via live on line support.

Provided support on HTML, XML, CSS, RSS technologies, web development and testing of web code.
Networking Support inclusive of TCP/IP, DNS, DHCP, VPN, Hosting Domains, x400, SMTP, Telenet etc.
Management of SQL databases, creation of query codes and statements and running of SQL queries.

• Provided technical input and support for the design, development, implementation and testing of an automotive diagnostic system and assisted in the development and review of new programming and component design projects for existing systems (Rovacom / Rovacom Lite) Link: to Rovacom developed software on black box site
• Configuration of TCP/IP protocols to resolve existing network problems within the company, creation of VLAN, Domain User Access, creation of Active Directory, creation of Sub Domains, implementation of Windows Server 2003 together with Exchange 2003.
• Provision of high volume Live Call and on-line technical support to clients on a daily basis; this would include the provision of network support (firewall set up, Networking addressing schemes, switch configurations, VPN, DNS, DHCP, SQL etc) and upgrade advice.
• Trainee Programmer in QBasic-45, circuit board design and Bluetooth modulation
• Solely responsible for the maintenance of pc based systems within the office, which included, Network cabling and the installation of circuit board components.
• Responsible for server maintenance, Active Directory, Domains, data backup, Security Policy implementation and updates. Monitoring of network resources, bandwidth monitoring, CPU resource utilisation control.

• Implemented the entire company network along with server management system (75 pc’s in total) using Windows 2003 and Exchange 2003.
• Design of network infrastructure and cable layout, as well as implementing cabling structure
• Networking of SANs, setting up RAID, created back-up drives, implementing security policies along with Active Directory structuring.
• Established and configured VPN between offices, including remote log-in, webmail access via Exchange etc
• Provided help desk technical support to end users on operating Systems from Windows 98 ~ Windows XP.
• Training given to new users on system modifications and upgrades, documentation and policy change documents created and distributed via workflow system.
• Solely responsible for the programming of all Company network routers, switches, ensuring efficient network bandwidth monitoring, load balancing, as well as determining static routes.
• Creating Virtualisation on servers, roaming profiles and system resource utilization management