IT & Smart city Manager
knowledge economic city
مجموع سنوات الخبرة :14 years, 2 أشهر
• lead the activities related to the identifying, streamlining, classification, comparisons, and analysis of the classes of products/solutions/systems, features, capabilities, needs, expectations, requirements, etc. during the market research, feasibility, procurement, design, and implementation phases of projects.
• help Solution Architect and Enterprise Architect in the development of systems’ functional requirements, functional schemes and use case diagrams, indicative project budget, timeline, and other content based on unstructured information gathered from various sources during the initiation and feasibility stages of the projects.
• reviewing and evaluating incumbent systems’ functions, capabilities, information structure, owners, processes, and other limitations of the city in respective areas.
• take part in the Design and Implementation stages of all projects associated with the Smart City Systems, Smart City (IoT-based) Platform, Data Analytics Platform, City e-Government Platform, and other computer-aided systems/subsystems of the Department of Technology and Telecommunication.
• assist the team of the Department during the prototypes and/or minimum viable product development and piloting.
• assist in the integration of the systems to meet all needs of the smart city and its residents/businesses/visitors, including cross-subsystem, cross-platform, subsystem-to-platform, external, and other types of integrations.
• Monitor network to ensure network availability for all system users and perform necessary maintenance to support network availability
• Manage and support the business cloud emails system to ensure high availability for users locally or remotely.
• Work as a team member with relevant technical engineers on issues such as networking to ensure connectivity, compatibility, and availability between systems.
• Perform routine backups and archival of files stored on the network to assist with disaster recovery.
•Manages network operations to include troubleshooting connectivity problems; installing & maintaining routers; Active Directory account creation; assigning rights and access; password assignments; Microsoft Exchange mailbox creation; assessing and reporting operational status; performing backups and restores; enterprise mobile administration, and telecommunications.
•Provide technical support and problem resolution to local and remote team members.
•Responsible for troubleshooting workstations, networks, software applications, phone system, copiers and other corporate technologies.
•Ensures technology documents & certificates such as product registrations, SSL certificates, and maintenance.
•Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
•Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
•Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
•Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
•Prepare Policy & Procedures for the IT Department and for the users.
•Managing Disaster Recovery Process and ensuring regular daily backup.
•Identifies and implements solutions to user challenges and concerns associated with the use of computer equipment.
•Ensure that policies and procedure relating to PCI compliance are updated.
•Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
•Monitors and maintains proper inventory of hardware and software license.
•Aware of IT Security Policies and ensures implementation through regular staff training.
•Keep updated with latest hotel technology and security risks.
• Provide training to clients in the use of the Information system and applications related to software.
• Obtain general understanding of OS and application operations related to district offered services.
• Provide Network hardware support for internal and external applications.
• Evaluate new support systems/application system requirements for implementation.
• Develop and interpret guidance on program planning, execution, and evaluation.
• Develop long-range program plans, goals, objectives, and milestones.
• Research new or improved business and management practices for application to operating and administrative programs.
• Implement new site features and contribute to the continuing improvement of the member experience
• Refine existing code to current site needs and standards
• Develop optimized, cross-platform, mobile friendly front-end code
• Convert mockups and graphics to functional layouts and pages
• Manage copy editing of web content; develop email campaigns, manage social media content, and develop advertising campaigns.
• Demonstrable graphic design skills with a strong portfolio - Ability to interact, communicate and present ideas
• Up to date with industry Web trends, leading software and technologies (Illustrator, Dreamweaver, Photoshop, Adobe DC etc.)
o Highly proficient in all design aspects
o Professionalism regarding time, costs and deadlines
o Create designs either by hand or using computer software packages
o Select colors, images, text style, and layout
o Present the design to the art director
o Review designs for errors before printing or publishing them
o Proficiency in HTML, CSS and JavaScript for rapid prototyping
o Experience working in an Agile/Scrum development process
o Excellent visual design skills with sensitivity to user-system interaction
o Ability to solve problems creatively and effectively
• Assist technical support staff in managing tickets to meet helpdesk service level agreements.
• Assist the project team in planning and implementation of unique projects.
• Assist in preparing technical and functional documentation for operating systems.
• Respond to client requests in a timely and accurate manner.
• Perform root cause analysis of complex system problems and provide corrective actions.
• Develop performance and systems models, graphs, charts, and specifications for systems staff when needed.
• Ensure all staffs follow established standards and guidelines.
• Analyze metrics to evaluate IT system performance and recommend improvements.
• Develop vendor invoices, financial reports, and monthly accruals.
• Prepare memos, spreadsheets, and presentations for customers and management.
• Analyze the assigned projects' resource utilization, timesheet, and financial data.
• Prioritize incoming mails and reply to non-technical inquiries.
• Maintain an electronic library of user guides and training materials.
• Prepare presentations and agendas for business meetings and discussions.
• Provide administrative support and maintain in-depth knowledge of company policies and procedures.
• Coordinate international and domestic calls and prepare itineraries for the visitors.
• Perform escalated end-user support to supported software, hardware, and mobile devices.
• Deploy HW/ SW to end-users as well as participate in HW / SW evaluations that will impact customers.
• Communicate with all levels of the organization via phone in person or email.
• Provide support for employees, both in corporate offices, and remote users.
• Maintain and upgrade Company Desktops, Laptops, Tablets, Smart Phones, Printers, Copiers, and Telephones.
• Identify system hardware problems and determine the most efficient and cost effective way of resolving the problems.
• Ensures software configurations are consistent with defined standards.
• Minimizes PC equipment downtime by completing periodic preventative maintenance as directed.
• Assists in the repair of PC hardware and peripherals as directed for out of warranty situations.
• Provides Service Desk and desktop support as required. Desktop equipment includes but is not limited to computers; telephones; printers; monitors; peripherals and other devices as required.
• Coordinates as directed with outside service providers for the repair or replacement of equipment covered under warranty.
• Ensures inventory database is updated as required.
• Assist with setup, installation, and general maintenance of PC hardware, software, printers, desktops, phones, and peripherals in response to work order or project-related tasks, directly related to Langley network and branch operations.
•Responsible for the administration of, and assists employees in completing insurance, unemployment, workers' compensation and other personnel forms
•Maintains records on sick leave, vacation, and other absences
•Handles or refers personnel related inquiries and checks references
•Assists in compiling human resource related statistics for management
•Assists in maintaining employee files
•Performs other duties as required
•Processing new hire forms, status/pay change forms and assisting with HRIS payroll system
•Maintaining adequate position inventory
•Completing employment verifications as required
•Updating HR information on internal website as required
•Compensation and benefits administration support and recordkeeping support
•Maintaining employee files and the HR filing system
•Assisting with the day-to-day efficient operation of the HR office
◦Process personnel actions.
◦Provide office automation assistance.
◦Time, attendance and leave management.
◦Provide clerical and technical support in the areas of recruitment and placement, classification, employee benefits, personnel actions processing.
◦Process new employees and conduct orientation sessions.
◦Perform reviews of security information and documents submitted and keep track of those in progress.
◦Review, process, and resolve problems/discrepancies relative to requests for personnel actions.
◦Provide information to employees regarding employee benefits programs.
•Open and maintain customer accounts by recording account information
•Maintain financial accounts by processing customer adjustments
•Recommend potential products or services to management by collecting customer information and analysing customer needs
•Prepare product or service reports by collecting and analysing customer information
•Contribute to team effort by accomplishing related results as needed
•Manage large amounts of incoming calls
•Identify and assess customers' needs to achieve satisfaction
•Build sustainable relationships of trust through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Meet personal/team sales targets and call handling quotas
•Keep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines and policies
•Go the extra mile to engage customers
•Resolve customer complaints via phone, email, mail or social media
•Use telephones to reach out to customers and verify account information
•Greet customers warmly and ascertain problem or reason for calling
•Assist with placement of orders, refunds, or exchanges
•Take payment information and other pertinent information such as addresses and phone numbers
•Answer questions about warranties or terms of sale
•Inform customer of deals and promotions
•Sell products and services
•Work with customer service manager to ensure proper customer service is being delivered
•Close out or open call records
•Compile reports on overall customer satisfaction
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