Warranty & Costing Clerk
BMW Abu Dhabi Motors
Total years of experience :14 years, 11 Months
Certified Warranty Administrator
Audi/Volkswagen Dealership
Ali & Sons Co. L.L.C. Motors Division
Al Ain Service Center
Al Ain, Abu Dhabi, U.A.E.
May 1, 2015 - Present
Warranty Clerk
Porsche Dealership
Ali & Sons Co. L.L.C. Motors Division
Al Ain Service Center
Al Ain, Abu Dhabi, U.A.E.
May 1, 2015 - Present
Administers processes and authorizes warranty claims, based on the manufacturer’s/supplier’s criteria. Is responsible for processing exceptional or contentious claims. Works closely with the bodywork and after-sales departments and provides internal personnel with information on all warranty matters.
O Processes warranty claims.
o Verifies the manufacturer’s or supplier’s criteria.
o Authorizes all warranty claims.
o Completes the documents required to process the claims, forwards them to the manufacturer/supplier and follows up.
o Ensures that the amounts claimed correspond to the criteria of the manufacturer/supplier.
o Follows up on claims, to obtain prompt payment.
o Completes pre-authorization applications in contentious cases, forwards them to the manufacturer/supplier and follows up.
o Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up.
o Analyzes claims denied by the manufacturer/supplier and, if applicable, re-submits them as soon as possible or obtains authorization to cancel them.
o Ensures that clients are invoiced for uncovered and unauthorized claims.
o Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer).
o Reviews claims exceeding the time frames prescribed by the manufacturer/supplier or which are not processed in the regular manner.
o Provides the accounts receivable supervisor with the documents required to process the accounting paperwork, the amounts receivable, payments and credits for warranties.
o Ensures that defective parts are returned to the manufacturer/supplier.
o Keeps up-to-date on all the manufacturer’s recalls and bulletins.
o Works closely with the after-sales and bodywork department shops on warranty claim issues.
o Performs other tasks, based on management requirements and instructions
Special Tools Store keeper
Ali & Sons Co. L.L.C. Motor Division (Porsche/Audi/Volkswagen/Skoda)
Al Ain Service Center
Al Ain, Abu Dhabi, U.A.E.
April 27, 2013 - Present
Issue special tools to production department by requisition or work order router. The tools are recorded in the system.
Responsible for an expensive inventory of special tools and workshop equipments
Providing Request for Quotations for further evaluation approval of special tools, technician’s hand tools, workshop equipments, and all of workshop necessities including repairs of damaged assets.
Maintaining fixed assets on record and preparing reports as needed.
In-charge for requisition and safekeeping of all workshop, body shop, pantry, and IT consumables.
Responsible of minor repairs such as electronic faults and software updating of testers.
Monitoring, Planning, and Control. Monitors staffs and client's interactions in fulfilling company's goal - to market prospective clients and to prevent existing clients to become delinquent in paying their amortizations. Plans concrete steps on how to meet targets. Controls and motivates staffs to perform their own individual duties and responsibilities.
Transmitter Maintenance and troubleshooting through transmitter readings of signal.
A Bachelors Degree in Electronics and Communications Engineering