Training Officer
Bayara
Total years of experience :13 years, 2 Months
Managing Group training requirements for Bayara UAE, Bayara KSA, Bayara Egypt and others GCC Distributors for 200+ Outlets & 2000+ employees.
Identifying training needs in consultation with HOD’s & PMS report
Designed and delivered employee Induction training initiative for 2000+ employees that successful integrated the company's vision and mission to instil a creative and dynamic culture.
Designed and delivered Customer Service, Selling Skills, Presentation Skills, Communication skills training for Sales Executive & Managers.
Analysing the competency gaps through PMS for field Salesman and Supervisors.
Creating individual development plan for Bayara Leadership team by analysing 360 Degree Feedback. Constructive Feedback shared on regular basis based on the result.
Implemented People of Tomorrow initiative to identify & nurture talent through structured succession planning.
Organizing effective Employee Engagement Initiative to further strengthen the Bayara value of People & Togetherness.
Developed & Implemented Training Need Analysis for Store Salesman, Store Manager & Territory Area Managers through systematic interviewing method; consultation with immediate manager etc.
Designed, delivered and evaluated training in UAE, Oman, Kuwait, Bahrain, KSA & Qatar markets for Store Salesmen & Store Manager.
Steered & derived training modules for various departments across GCC such as Teen Gifts, Home Fragrance, Home Furnishing, and Fashion Accessories.
Designed & Delivered Training on Customer Service, Complaint Handling, Consultative Selling Skills, Email etiquette, Shrinkage & Damage Control, Back to School Product Training, Ramadan Special to Store Staffs, Store Managers & Territory Area Manager.
Designed & delivered highly engaging Outbound Team Building Activity (OBT) for Store Sales staffs to further strengthen the camaraderie and motivation.
Monitored training rollout plan & execution in coordination with 7 Trainers across GCC & Middle East operation.
Participated in HR Conferences; reading professional publications; maintaining personal networks; participating in professional development trainings.
Created Content for more than 20 Behavioural Training and Interventions for junior and middle level employees across industries.
Conducted Train The Trainer on multiple behavioural & soft skills topics for trainers across India.
Conducted Training Need Analysis for various industries and consulted required training program.
Delivered research based Sales Effectiveness workshop for electronic giant LG, with PPT, Workbook, Facilitator Guide and Interactive Templates
Delivered multiple sales program on Consultative Selling, Cross Selling, Lead Generation etc for MNC’s like Cholamandalam, Mahindra Finance, Garware Wall Ropes
Designed & Delivered Customer Sensitization workshop modules for insurance player Cholamandalam, covering modules like Customer Led Approach, Customer Relationship Management, Objection Handling Techniques etc.
Designed Excellence in Business Communication workshop for Motorola with PPT, Workbook, Customized Case-lets and Interactive Handouts.
Supported in designing Consultative Negotiation workshop module for Wells Fergo with deck, workbook and collaterals for middle managers.
Managed 3 people of content team
Supported in designing workshop module on Values & Behaviours based on client diagnosis for senior leaders of Alcon India
Developed research based Performance Management System workshop & Talent Management and Employee Engagement workshop module for Biocon Ltd
Research support to principle consultant on specific topics and issues for advisory work
Primary research analysis for understanding the Career Issues of Indian Managers using questionnaire techniques
Coordinated long duration training and development intervention for multiple clients like Novatris, Biocon, Maruti etc.
Worked as a single point contact of global business partner based out of Switzerland and Israel
Responsible for preparing proposal on coaching & training solutions
Designed ad content of certification programs published in leading HR magazine People Matters
Project: The objective of the project was to analyze the effectiveness of Bank Financing facility of Mahindra & Mahindra firm equipment sector