Kanchan Bose

 Managing Group training requirements for Bayara UAE, Bayara KSA, Bayara Egypt and others GCC Distributors for 200+ Outlets & 2000+ employees.
 Identifying training needs in consultation with HOD’s & PMS report
 Designed and delivered employee Induction training initiative for 2000+ employees that successful integrated the company's vision and mission to instil a creative and dynamic culture.
 Designed and delivered Customer Service, Selling Skills, Presentation Skills, Communication skills training for Sales Executive & Managers.
 Analysing the competency gaps through PMS for field Salesman and Supervisors.
 Creating individual development plan for Bayara Leadership team by analysing 360 Degree Feedback. Constructive Feedback shared on regular basis based on the result.
 Implemented People of Tomorrow initiative to identify & nurture talent through structured succession planning.
 Organizing effective Employee Engagement Initiative to further strengthen the Bayara value of People & Togetherness.

 Developed & Implemented Training Need Analysis for Store Salesman, Store Manager & Territory Area Managers through systematic interviewing method; consultation with immediate manager etc.
 Designed, delivered and evaluated training in UAE, Oman, Kuwait, Bahrain, KSA & Qatar markets for Store Salesmen & Store Manager.
 Steered & derived training modules for various departments across GCC such as Teen Gifts, Home Fragrance, Home Furnishing, and Fashion Accessories.
 Designed & Delivered Training on Customer Service, Complaint Handling, Consultative Selling Skills, Email etiquette, Shrinkage & Damage Control, Back to School Product Training, Ramadan Special to Store Staffs, Store Managers & Territory Area Manager.
 Designed & delivered highly engaging Outbound Team Building Activity (OBT) for Store Sales staffs to further strengthen the camaraderie and motivation.
 Monitored training rollout plan & execution in coordination with 7 Trainers across GCC & Middle East operation.
 Participated in HR Conferences; reading professional publications; maintaining personal networks; participating in professional development trainings.

 Created Content for more than 20 Behavioural Training and Interventions for junior and middle level employees across industries.
 Conducted Train The Trainer on multiple behavioural & soft skills topics for trainers across India.
 Conducted Training Need Analysis for various industries and consulted required training program.
 Delivered research based Sales Effectiveness workshop for electronic giant LG, with PPT, Workbook, Facilitator Guide and Interactive Templates
 Delivered multiple sales program on Consultative Selling, Cross Selling, Lead Generation etc for MNC’s like Cholamandalam, Mahindra Finance, Garware Wall Ropes
 Designed & Delivered Customer Sensitization workshop modules for insurance player Cholamandalam, covering modules like Customer Led Approach, Customer Relationship Management, Objection Handling Techniques etc.
 Designed Excellence in Business Communication workshop for Motorola with PPT, Workbook, Customized Case-lets and Interactive Handouts.

 Supported in designing Consultative Negotiation workshop module for Wells Fergo with deck, workbook and collaterals for middle managers.
 Managed 3 people of content team
 Supported in designing workshop module on Values & Behaviours based on client diagnosis for senior leaders of Alcon India
 Developed research based Performance Management System workshop & Talent Management and Employee Engagement workshop module for Biocon Ltd
 Research support to principle consultant on specific topics and issues for advisory work
 Primary research analysis for understanding the Career Issues of Indian Managers using questionnaire techniques
 Coordinated long duration training and development intervention for multiple clients like Novatris, Biocon, Maruti etc.
 Worked as a single point contact of global business partner based out of Switzerland and Israel
 Responsible for preparing proposal on coaching & training solutions
 Designed ad content of certification programs published in leading HR magazine People Matters

Project: The objective of the project was to analyze the effectiveness of Bank Financing facility of Mahindra & Mahindra firm equipment sector