Store Manager
Vishal Mega Mart
Total years of experience :11 years, 3 Months
Managing a team of 35+ Associates, taking care of their training about the processes & scheduling their daily activities, roles and responsibilities in turn to increase their productivity.
Day wise sales review of Division and to manage stock availability for achieving sales target for the store.
Driving Sales & Customer service efficiently.
People Management process & SOP Management.
Inventory management and Reduction of shrinkage & Total Loss.
Monitoring and controlling expenses through efficient store operations.
Maintaining store hygiene 100%.
Special Drive on Apparels division.
Special focus on ABV, NOB and Footfall.
Checking with all the departments SSR (Stock sufficiency report) and ensuring stocks availability.
Contributed in NSO‘s in recruitment, training and grand launched 3 Hyper’s of Vishal Mart.
Keeping good laisoning with local authorities.
Aggressively planned OOS (Out of Store Sales) during lockdown time.
Home deliveries successfully done with partners of ZOMATO, SWIGGY and AMAZON.
Ensuring smooth check operations at billing counters.
Responsible for 3 Jio Centers, 11 Jio Point Stores and 3 My Jio Stores, taking care of the stores staff training about the processes & Roles and responsibilities in turn to increase their productivity.
Focus on improving Cost & Operational efficacy for the stores to manage quality operations by evaluating current policy & Procedures, and finding opportunities to minimize cost.
Ensuring smooth functioning of all in store facilities and their maintenance such as Electricity.
Ensuring Chanel partner (Distributor) sales Operations standards.
Ensuring 100% customer service at our stores.
Building strong relationship with local and Government officials.
Ensuring Highest standards of integrity & Ethics at work place.
Formulating & documents Loss Prevention policies & processes in alignment with store team. Refines the processes to control shrink in Best Practice.
Direct installation of SAS-Security automation systems, such as security CCTV Surveillance.
Perform cash audits and deposit investigations to fully account for store cash.
Investigate or interview individuals suspected of shoplifting or internal theft.
Visit stores to ensure compliance with company policies and procedures.
Recommend improvements in prevention programs, staffing, scheduling, or training.
Provide recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.
Training loss prevention staff, retail managers and store employees on loss control and prevention measures.
Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
Identify potential for loss and develop strategies to eliminate it.
Managing a team of 100+ Associates, taking care of their training about the processes & scheduling their daily activities, roles and responsibilities in turn to increase their productivity.
Day wise sales review of department and to manage stock availability for achieving sales target for the store.
Forecasting sales and budget projection.
Special focus on ABV, NOB and Footfall.
Team Briefing regarding Sales, processes and day activities including cash operations.
Reducing shrinkage and damages to make positive EBITDA.
Focusing on high margin articles to make RGM.
Ensuring best customer service at all times to make sales.
Special focus for PRIVATE LABLE merchandise.
Ensuring smooth check out operations at billing counters.
Checking with all the departments OOS (out of stock) and ensuring stocks availability.
Ensuring all the processes been followed as per SOP’s.
Ensuring store opening and closing performed as per standards.
Ensuring all Concessionaires opened counters on time.
Check PIHV (Physical Inventory High Value) counting process.
Checking the status of Home delivery of previous days.
Check all In-store communication POP’s, Banners (ATL and BTL)
Maintaining FIFO at all times.
Checking all the customer complaints of previous days.
Checking all the support functions Activities.
Follow up for aging stock liquidation
Managing Operations for FMCG Food, Nonfood -Staples under which controlling the Inventory, ware house management, Hygiene standard, Service norms, handle processes, procedures and Manpower.
Managing a team of 20 Associates, taking care of their training about the processes & their development, scheduling their daily activities, roles and responsibilities in turn to increase their productivity.
Periodical sales review of department and to manage stock availability for achieving sales target for the department.
Control over damages and shrinkage to minimize the losses to the organization.
Managing PICS (Physical Inventory Count System) to take the actual status of the inventory for all categories on monthly basis.
Implementation of Intactix which is a process for category wise product placement and overall look and feel of the section.
Implementation of price checker process to control over the price overrides on daily basis.
Implementation of code management which is a process to track the date of expiry of products and maintaining FIFO for all products.
Implementation of all the monthly and weekly offers in the department.
To take care of all the maintenance issues related to the department.
Reducing absenteeism and consistently achieving targets.
Graduation