Customer Care Officer
oodi
Total years of experience :13 years, 10 Months
Respond promptly and professionally to incoming customer inquiries in person, by telephone, chat, social media or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Participate in training opportunities provided by the organization or by outside entities
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Understand Customer Care Strategy and plans and participate in the achievement of objectives and targets.
Receive and respond to customers and provide information on products/services and handle outbound/inbound calls to ensure information is provided on Zain IQ new products/services/promotions.
Escalate cases as needed to ensure questions are addressed in a timely and efficient manner.
Upsell/cross-sell products to increase sales and generate revenues.
Handle outgoing calls/mail channel lists to obtain customer feedback.
Support new services and solutions development and management processes as required to ensure fulfilment of new products requirements impacting the quality of products provisioning.
Execute tasks as per the Zain IQ established plan, policies and procedures to ensure consistency in handling business cases and achieve targets.
Responsible for sales, office purchases and customer service.
Printing the books, forms and reproduction.
Arrange the goods and keep them clean when storing and when viewing in the library.
Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Pass on information from upper management to employees and vice versa.
Trained and developed employees, delegating tasks for maximum efficiency.
Increase the speed of implementation of the work by motivating workers and providing them with an
appropriate work environment.
Follow-up of incoming and outgoing materials required for work.
Process all incoming correspondence such as regular mail, envelopes….
Translation of documents and correspondence of the company, and help the administration in the conduct of correspondence.
Produce and distribute correspondence memos, letters, faxes and forms.
Assist in the preparation of regularly scheduled reports.
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Work on Al-Bayan Accounting and Excel.
Perform troubleshooting to system failures and identify bottlenecks to ensure long-term efficiency of the network.
Evaluate network performance and find ways of improvement.
Organize and schedule upgrades and maintenance without deterring others from completing their own work.
Provide technical direction to co-workers on the computer and network usage and offer comprehensive advice and instructions.
Installation and maintenance of home Internet devices for users.
Follow up the work of Skyline Sectors and ensure that the Internet service is connected to users. Managing Skyline Sectors, and coordinating work between employer and workers.
Responsible for sales and accounts in the shop.
Shopping from wholesale sources that the shop deals with.
Management of the view materials and stored.
B.E degree, Counseling from the University of Mustansirya with an average of (63.609) which is marked as (Medium).
