Government Sales Manager
NOMD Telecom and Information Technologies Company
Total years of experience :25 years, 4 Months
1- Managed the Central Region sales team and monitor performance indicators while putting the right plans to hit our targets.
2- Established two of the largest sales accounts in the company's history.
3- Achieved the sales target of 2018 in less than two months at the beginning of the year.
Collaborated in development and implementation of Customer Experience Strategy and Road map in alignment with organizational objectives.
Spearheaded a team of +36 sales representatives by building enthusiasm, adapting feedback and implementing solutions that ensure we exceed our goals.
Actively monitored key performance metrics of sales team, identified challenges, and created new solutions utilizing proven problem-solving techniques.
Oversaw branch operations including directing staff, interacting with customers, maintaining inventories, training new employees, conducting meetings, and assigning tasks.
Inspired team performance daily using proven behavioral-based coaching, motivation, and management methodologies.
Improved monthly sales and expanded overall market share by designing, developing, and implementing customer sales strategies and sales development plan.
Promoted and delivered high level service, managed sales and customer portfolio, and maintained customer-friendly policies.
Restructured, redeveloped, and administered two financially impaired business branches, boosted up sales, attracted new customers, and became the significant and largest branch in the Kingdom.
Key achievements:
• Participated with senior management in re-branding the two largest branches in the Kingdom.
• Achieved and increased customer satisfaction rates up to 97%.
• Consistently exceeded sales targets each year by at least 15%.
• Resolved potential issues of customers and responded and answered queries enthusiastically.
Played key role in branch management, including sales, customer service, negotiations and time management.
Confirmed appropriate actions were taken to resolve customers' problems to maintain satisfaction and encourage repeat business.
Created and directed sales team training and development programs.
Shared product knowledge with customers while making personal recommendations.
Trained new employees on company customer service policies and service level standards
Recommended and helped customers select merchandise based on specific requirements.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Worked to optimize sales of company products, while meeting and exceeding performance targets.
Exceeded targeted sales goals by 120% in addition to increasing customer subscriptions.
Advised customers on product and service offerings, sales and promotions.
Achieved high sales percentage as result of consultative, value-focused customer service approach
Delivered highest levels of customer service to every client. Resolved all complaints in a timely and courteous manner.
Managed all media, press and public relations issues.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Handled all media and public relations inquiries.
Held responsibility for all media, press and public relations issues and inquiries.
Developed strong relationships with each store to achieve superior customer satisfaction.
Completed floor replenishment to guarantee product availability and promote customer satisfaction.
Marketing