سعد الشدي, Continuous Improvement Manager ( Acting )

سعد الشدي

Continuous Improvement Manager ( Acting )

مصرف الراجحي

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Business administration
الخبرات
18 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 5 أشهر

Continuous Improvement Manager ( Acting ) في مصرف الراجحي
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ أبريل 2013

Managing measurement and analysis team, which responsible of :
- Identifying failure in process or system causing complaints or poor experience to be resolve
- Running performance reports in regular basis .
Managing Complaint Handling Optimization project
Managing Risk Self Assessment Project
CRM business administrator
Key stakeholder in VOC implementation project
Member of CS committee which contribute in :
- Design training plan for CS staff
- Service design for new products or services
- Service Transformation project that managed by Branch Network

Assistant manager- Complaint unit في Alrajhi Bank
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ يناير 2011

- To ensure that a consistently high level of Customer Service is maintained and thus contributing positively to the image of the Bank.
- To maintain and enhance operational standards and efficiency of Client care
- Member of re-processing committee .
- To coordinate and assist business to develop planning and manage customer analysis.
- Prepare and present performance reports for entire products in monthly basis .

Supervisor في Alrajhi Bank
  • المملكة العربية السعودية - الرياض
  • نوفمبر 2008 إلى يناير 2011

Supervising all complaints and requests relating to corporate customers.
Coordinating with the Bank branches relating to corporate customers.
Scrutiny all reports relating to corporate customers.
Weekly Reporting to the middle management relating to complaints.
Maintain efficiency within targets by delivering utmost customer satisfaction
Maximum Closure of Customer requests and complaints within TAT.

Operation specialest في Alrajhi Bank
  • المملكة العربية السعودية - الرياض
  • سبتمبر 2006 إلى نوفمبر 2008

- Handling Customer Complaints or any crisis
- Communicating courteously with customers by telephone, email and face to face.

Call Center Representative في مصرف الراجحي
  • المملكة العربية السعودية - الرياض
  • نوفمبر 2005 إلى يونيو 2006

Providing help and advice to customers using organization products & services by telephone

الخلفية التعليمية

بكالوريوس, Business administration
  • في Alimam university
  • ديسمبر 2013

Grade : 4 of 5

Specialties & Skills

Customer Experience Improvement
Service Minded
Project Management
Problem Solving
Process Engineering
Lean six sigma process oriented
Design Thinking
Customer life-cycle journey mapping
CRM product and strategy specialist
Acquisition, retention skillful.
Projectize Customer Experience initiatives

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

Continuous Improvement (تدريب)
معهد التدريب:
Altaweel
تاريخ الدورة:
November 2013
Customer Experince Jorney Mapping (تدريب)
معهد التدريب:
Oracle - Dubai
تاريخ الدورة:
February 2014
PMP prepare course (تدريب)
معهد التدريب:
SAC
تاريخ الدورة:
March 2014

الهوايات

  • Quality Management
  • CRM Technology
  • Project Managment