Consultant
Emirates Airlines
Total years of experience :17 years, 4 Months
Mainly servicing new bookings, ticketing and complaint handling
•Providing quick fixes and precise information for better travel experience
•Introducing class of travel and calibrating the want vs. need factor in order to give best fare possible
•Focus was largely on optimizing sales including Tickets, Seats, XS baggage, date change, ticket cancelation, Skywards miles accumulation and redemption.
•Highest sales maker for the month of May nearing a gross profit of 150k USD
Handling the Cs for United Health Care, Dunlop Tyres, Atnt and Verizon.
Sales & CS Lead
•Provided customers with guidelines on how to benefit from Du tariff plans
•Initiated incentives by adding value to the post-paid plans
•Enabled customers to purchase postpaid plans by increasing value
•Offers of their choice to increase trust in the product.
•Provided service excellence due to our relationship via customer cooperation.
We were handling call complaints and call traffic from Etisalat customers.
•I was providing top notch customer services along with value added services. (VAS).
•Contingency was a must as I was excellent in empathizing with an irate customer.
•Tariff plans and packages were upgraded as I updated the customers on improved services.
•Pre-paid accounts were handled and seldom reimbursed to resolve a difficult situation.
Customer services of Pakistan's leading mobile carriers
•As helpline and mobility support I provided prompt and adequate solutions to customer queries
•Paid special attention towards maintaining strict KPI's.
•Enable to resolve toughest queries quickly but efficiently.
•Responsible for managing, learning and growth initiatives with up selling.
& Back-end Support
•Worked at the head office for wireless internet services
•I was a part of the most efficient team as back-end support in charge for sale activation, device provisioning, AP allocation, churning old customers, pre and post configurations etc.
•I was to provide pre-installed, pre-programmed wireless devices, as in ready-to-use.
•Monitored both in-house sales and cold-calls
Soliciting Lawyers in the US mainly in Baltimore MA and Houston TX - placing them on top most organic search engines like Yahoo! &Google.
•Search Engine Placement (SEP) by giving them an online identity; so that they can be placed in one of the top 3 most searched businesses on the web.
•Dedicated Answering Services for lawyers in the United States so that people don’t talk to a machine.
I have been a scholar of IR, Pol science and Journalism and excelled to achieve exemplary achievements in my thesis before that i received rewards from World Wild life Foundation and WHO for my essays to achieve the peace accord which gave solutions to conflicts in northern Europe (Conflicts between Post soviet states and Russia)
Majors were Mathematics, Statistics & Probability and Computer Sciences.
I was an above average student who had a flair for co curricular activities and Sports. Also excelled in the field of Gymnastics, Martial Arts and Dramatics. I have always been very social and communicative, a genuine all-rounder