HR and Accounts Officer
Pepsi Shamim and Co
Total years of experience :4 years, 0 Months
Financial data analysis and reporting Strong analytical and problem-solving skills
EDUCATION
Client Relations Manager:
• Develop and maintain strong relationships with clients involved in bidding and project negotiations.
• Coordinate bidding processes, ensuring timely submissions and adherence to client requirements.
• Negotiate project terms, contracts, and pricing to maximize profitability and client satisfaction.
• Collaborate with internal teams to align project deliverables with client expectations.
• Conduct regular meetings and reviews with clients to assess performance and address concerns. HR Coordinator:
• Manage HR documentations such as appointments, placements, transfers, and terminations.
• Ensure compliance with employment laws and company policies in all HR activities.
• Assist in developing and updating HR manuals, policies, and procedures in coordination with the GM.
• Coordinate employee interviews, including scheduling, communication with candidates, and feedback collection.
• Support HR functions related to employee benefits, payroll, performance evaluations, and training programs. HR Policies and Procedures Specialist:
• Lead the development and implementation of HR policies and procedures aligned with company goals and legal requirements.
• Conduct regular reviews of existing policies to ensure relevance and effectiveness.
• Provide guidance and training to managers and employees on HR policies and procedures.
• Monitor compliance with policies and investigate any violations or concerns.
• Collaborate with HR and legal teams to address complex HR issues and maintain a positive work environment. Employee Relations Coordinator:
• Act as a point of contact for employees regarding HR-related inquiries, concerns, and conflicts.
• Facilitate resolution of employee grievances, disputes, and disciplinary actions in compliance with policies and regulations.
• Conduct exit interviews and analyze data to identify trends and improve retention strategies.
• Assist in promoting a positive work culture through employee engagement initiatives and feedback mechanisms.
• Collaborate with HR and management to address issues and implement solutions that support employee satisfaction and productivity.
• Talabat Chat Support Customer Service agent for 6 months
• Worked on SalesForce and Okta
• Worked on BakeOffice
• Used DH Phone and Zoiper for communication Purpose
• 6 moths as a part of Management (Shift Lead)
• Managing a Team of 25-30 People working on the same Project
• Managing Day to Day work of team and keeping the team together
• Managing Breaks and intervals given by the client
• Keeping Team Csat (Customer Satisfaction) points above 85%
• Training and Development of Team on monthly basis to enhance their capabilities
• Performance Assessment of Team Members as per their roles and job description
• Meeting the weekly and monthly Targets provided by the client
• Making Weekly Base Reports (WBR) of KPIs to present to client