Saad Khan Pathan

▸ Guided 50+ prospective students monthly through the full admissions lifecycle — inquiry, counseling, documentation, and
enrollment — achieving approximately 70% inquiry-to-enrollment conversion rate.
▸ Maintained student database with 100% accuracy using MS Excel and Google Sheets; zero data discrepancies across compliance
audits.
▸ Resolved admission inquiries via email and WhatsApp with 95% response rate within 24 hours, significantly improving applicant
satisfaction.
▸ Coordinated with academic departments to deliver accurate program and career pathway information, reducing student drop-off
during enrollment.
▸ Streamlined documentation workflows, cutting record retrieval time and supporting seamless enrollment operations.

Achieved 150% of quarterly sales target in Q1 — ranked top performer in the team for the period.
▸ Sold life and investment insurance policies to corporate and individual clients using a consultative, needs-based selling approach.
▸ Educated clients on policy benefits, investment returns, and risk profiles; built long-term relationships resulting in repeat referrals.
▸ Tracked all client interactions and sales pipelines in MS Excel; generated weekly performance reports for team lead review.
▸ Managed follow-up schedules and query resolution, maintaining high customer satisfaction and reducing churn.

Onboarded 200+ sellers onto Flipkart's e-commerce platform with a 98% activation success rate — highest in the team cohort.
▸ Managed end-to-end seller registration: verification, KYC documentation, portal setup, and post-onboarding support.
▸ Provided step-by-step technical guidance to sellers, reducing onboarding errors by proactively resolving portal and documentation
issues.
▸ Maintained structured seller records and progress trackers in MS Excel; reported weekly pipeline updates to operations manager.
▸ Collaborated with internal teams to resolve escalations and ensure smooth integration of new sellers into Flipkart ecosystem.