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Saad Majeed, Customer Support Engineer

Saad Majeed

Customer Support Engineer·Techaccess Pakistan

Pakistan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 2 years, 7 months

Customer Support Engineer

January 2024 - Present

Techaccess Pakistan

Islamabad, Pakistan

January 2024 - Present

• Administer Oracle 11g, 12c, and 19c databases across multiple production and non-production environments,
including installations, patching, cross-platform migrations (XTTS), and version upgrades.
• Configure and execute RMAN backup & recovery operations covering controlfile, SPFILE, point-in-time, and block
media recovery scenarios.
• Implement Oracle Data Guard for high availability and disaster recovery, including switchover and failover testing.
• Manage Oracle Multitenant architecture: PDB creation, plug/unplug operations, and non-CDB to PDB
conversions.
• Perform SQL and database performance tuning using AWR reports, indexing, statistics gathering, and query
optimization.
• Support Oracle E-Business Suite R12 environments — installation, cloning, patching, autoconfig, and WebLogic
domain administration.
• Administer Oracle Linux: YUM repository setup, OS patching, kernel parameter tuning, LVM, kernel parameter
tuning (HugePages, min_free_kbytes) and iSCSI storage configuration.
• Perform proactive database health checks — monitor invalid objects, session management, space usage, and alert
logs; conduct root cause analysis on production incidents.
Company industry:
IT Services

Frontend Development Trainee

December 2023 - January 2024

Averox (Pvt.) Ltd

Islamabad, Pakistan

December 2023 - January 2024

• Customized and deployed responsive web applications using HTML/CSS, contributing UI improvements to
existing GitHub-hosted projects.
Company industry:
IT Services

Summer Intern (Java)

January 2023 - January 2023

AKSA-SDS

Islamabad, Pakistan

January 2023 - January 2023

• Applied Java and OOP concepts while assisting in debugging, testing, and code improvement
Company industry:
General Engineering Consultancy

Education

Alhamd Islamic University

January 2024

January 2024

Bachelor's degree, Computer Science

Pakistan

GPA (point): 3.31 out of 4

GPA (point): 3.31 out of 4

Skills

COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
CONTINUOUS AVAILABILITY
Intermediate
CONTINUOUS AVAILABILITY
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
MYSQL
Intermediate
MYSQL
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE DATABASE ADMINISTRATION DBA
Intermediate
ORACLE DATABASE ADMINISTRATION DBA
Intermediate
RECOVERY MANAGER RMAN
Intermediate
RECOVERY MANAGER RMAN
Intermediate
SERVER PATCHING
Intermediate
SERVER PATCHING
Intermediate
TEXT DATABASE
Intermediate
TEXT DATABASE
Intermediate

Languages

English
Intermediate

Training and Certifications

Certifications
Oracle APEX Cloud Developer Certified Professional
Oracle Analytics Cloud Certified Professional
OCI Certified Generative AI Professional Oracle Analytics
OCI Certified Developer Professional
OCI Certified Data Science Professional
OCI Certified DevOps Professional
OCI Certified Security Professional
OCI Certified Multicloud Architect Professional
OCI Certified Migration Architect Professional
OCI Certified Architect Professional
OCI Certified Application Integration Professional
Oracle AI Cloud Database Services Certified Professional Oracle Cloud Infrastructure (OCI)
Oracle AI Autonomous Database Certified Professional
Oracle Exadata Database Machine X9M Certified Implementation Specialist
Oracle Certified Professional – MySQL 8.0 Database Administrator
Oracle Database & MySQL