سعد مالك

• Liaison for hydraulic pumps in all aspects of the business including technical and sales support, inventory control and
marketing.
• Collaborate closely with Sales on exceptional quotes advising of accurate landed cost and gross margins.
• Conduct technical Product training for internal/external customers and recommend process improvements.
• Advise and supervise launch of new vendor products.
• Continually gain competitor knowledge/information and assist sales force when necessary.
• Oversee and coordinate with Marketing for any associated product training either involving vendors or Product Managers.
• Multi-task and communicate well with both external customers and internal staff.
• Oversee and coordinate the handling of all warranty items/issues pertaining to their product in order to satisfy Corporate
Quality Objectives.

• Technical product support for Chelsea PTO's, hydraulic pumps (gear/vane/piston), hydraulic filtration and LSHT motors
• Assisting customers (Distribution network/OEMs) in selecting the right (economical, technically sound) product for their
application needs
• Working proactively with distributors to configure wetline kits for a complete trucking system
• Troubleshooting problems and proposing solutions in a fast-paced team environment
• Networking and frequent travel to customers such as Drivetec, TwinEquip, GearCenter, Gincor to improve customer
relationship and promote business
• Providing continued premier customer experience utilizing POP (Parker Operating Protocol) & the WIN strategy
• Liaising between product managers, planners, the customer support team and technicians to successfully implement
sales/product strategies
• Developing PTO/Pump build programs to lower inventory cost and increase productivity
• Creating technical shop orders for conversions to assemble PTO/Pump products in-house

• Contributed to territory sales growth for the Deutz/Hatz Diesel product lines by 23% in the first year
• Conducted application & sales of heavy-duty off-highway industrial/marine engines, generators, transmissions, gear boxes
and clutches
• Worked directly with engine manufacturers (suppliers) such as Deutz AG, Hatz USA to conduct application reviews on customer applications
• Responsible for trouble shooting customer (OEM’s) issues in fast paced environment and providing solutions promptly
• Liaised with OEMs and end users to source engines, generators, PTO’s based on their line of application
• Processed incoming sales orders, provided prompt quotes, pricing, and delivery on engineered parts utilizing SAP (ERP
system)
• Worked towards new business development and also growing business with the existing customer base

Involved in the design, manufacturing and testing of a modular 5kW Power Generation System (PGS) for back-up power
applications
• Lead the build, assembly and testing of our first prototype delivered to Teck Resources Ltd. In July 2015
• Responsible for troubleshooting of the system at Teck’s site providing ongoing customer support
• Conceptualized, designed and tested the new scrubber for the PGS which reduced system cost by ~60%
• Prepared manufacturing drawings for parts/assemblies in SolidWorks including the creation of BOMs for large assemblies
• Collaborated effectively with internal/external clients to ensure projects time completion
• Responsible for maintaining strong relationships with the supplier/customer
• Procured several mechanical components (valves, pumps etc.) that closely met the company’s requirements
• Experienced in using PLM softwares such as Teamcenter & Atlassian JIRA
Automotive Fuel Cell Cooperation (Mercedes Benz Canada

Enhanced organizational and interpersonal skills by taking initiatives when monitoring and explaining complex issues to
students during lab sessions
• Demonstrated accuracy and problem solving skills through delivering technical details to students

Involved in researching techniques to fabricate and test a mini fuel cell
• Conducted extensive research, literature reviews and report writing to complete project goals
• Worked on a large scale industrial project part of a collaborative team effort with Ballard Power Systems
• Contributed ideas successfully to a diverse group with competing interests
• Attended seminars and delivered several presentations

Collaborated on projects interfacing with engineers at Mercedes-Benz, Daimler & Ford to develop the B-Class fuel cell car
• Consolidated with suppliers in Germany directly communicating design changes, negotiating pricing, and scheduling tasks to
be completed
• Successfully managed several complex projects with challenging deadlines
• Communicated effectively with manufacturing, production, testing and quality engineers to resolve manufacturing and quality
issues