سعد حافظ إلياس

A Private tutor specializing in the Arabic language and Islamic Education, Dubai, 2003-2013 (ongoing).

- Worked as Facilitator for multi Commodities, June 2009 to Dec 2011.

Job Description:
Buy and sell physical commodities on a commission basis on behalf of private and commercial clients.
Work activities:

- Monitoring international market performance by reviewing trade media.
- Interpreting market reports.
- Meeting with clients and providing investment advice and market recommendations.
- Trading on behalf of clients.
- Devising hedging strategies.
- Visiting international suppliers.
- Negotiating price, specification and delivery details.

Worked as Administrative Assistant for (Quality House Business Services Company, Dubai) January 2009 to June 2009
Responsibility:
- Provide administrative support to ensure that municipal operations are maintained in an
effective, up to date and accurate manner (Type correspondence, reports and other documents, Maintain office files, Open and distribute the mail)
- Provide support to Council to ensure that Council is provided with the resources to make effective decisions (Maintain confidential records and files, Arrange for payment of honorariums, Research and assist with the preparation of motions, policies and procedures, Review and edit reports to the Board, Prepare correspondence for Board members, Prepare documents and reports on the computer, Schedule Board meetings)
- Provide Customer service.
- Perform other related duties as required.

Worked as Sales Manager in company dealing with the export and import of foodstuffs (Mahmoud Malik International General Trading Company LLC, Al Aaweer, Dubai) September 2007 to December 2008
Responsibility:
- Manages personnel and develops sales and sales support staff.
- Reviews progress of sales roles throughout the company.
- Accurately forecasts annual, quarterly and monthly revenue streams.
- Develops specific plans to ensure revenue growth in all company’s products.
- Provides quarterly results assessments of sales staff’s productivity.
- Coordinates proper company resources to ensure efficient and stable sales results.
- Develop an action plan to penetrate new market (Hotels, Hospitals etc)
- Formulates all sales policies, practices and procedures
- Collaborates with Managing Director to develop sales strategies to improve market share in all product lines.
-Interprets short- and long-term effects on sales strategies in operating profit.

Worked as Sales Coordinator of a sales company dealing with the import and export of vegetables, fruits (Bader Khammas General Trading LLC, Al Aaweer, Dubai) July 2005 to August 2007:
Responsibility:
• Respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
• Follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities
• Contracting bookings and raising invoices
• Co-ordinating all details for the client, including Fruits and Vegetables etc
• Responding to and co-ordinating all internal meeting requests
• Record the progress of all enquiries and translate into a monthly report, including
source of business trends, enquiry conversion rates, future predicted sales and other
reports as directed by the sales manager
• Ensure an efficient tracking system of all event paper-work
• Up-keep of a client and agents database - updating where necessary to allow effective
Promotions
• Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.
- Encourage repeat business by networking with current clients and their colleagues.
- Establishes, develops and maintains business relationships with current customers and prospective.
- Makes telephone calls and in-person visits and presentations to existing and prospective customers.
- Researches sources for developing prospective customers and for information to determine their potential.
- Develops clear and effective written proposals/quotations for current and prospective customers.
- Expedites the resolution of customer problems and complaints.
- Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.

Worked as Personal Assistant to the Managing Director of (Bader Khammas General Trading Company LLC Company, Al Aaweer, Dubai, UAE) April 2004 to April 2005

Responsibility:
- Manage and maintain the MD’s diary and email account.
- Filter emails, highlight urgent correspondence and print attachments.
- Ensure busy diary commitments, papers, and travel arrangements are managed effectively including producing a daily folder with diary, necessary papers, etc. and troubleshooting problems.
- Conduct weekly diary meetings with the MD to discuss upcoming engagements,
Invitations and other requests.
- Coordinate travel and accommodation requirements in connection with others and ensure arrangements in place for the MD match his requirements.
- Filter general information, queries, phone calls and invitations to the MD by redirecting or taking forward such contact as appropriate.
- Manage the process of calling for briefing on behalf of the MD from start to finish to
ensure that he is fully prepared for all engagements.