Operations Supervisor
GLM Granduer Luxury Motors LLC
مجموع سنوات الخبرة :4 years, 0 أشهر
During my services I offered following work at GLM Luxury Motors LLC
Manage Daily Operations of the company as Supervisor of Drivers.
Monitor live videos and security of both drivers and customers on CCTV cameras.
Track driver’s status after assigning rides whether they are moving or staying idle at one place and checking live map location of drivers reaching towards customer pickup location.
Assign rides to drivers as received instantly from the customer after verifying pick up and drop off locations and contact details.
Communicate with Hotel Supervisors and Manage additional on request rides for their clients.
Manage VIPs guest rides and book special limousine luxury cars for them in advance bookings.
Providing high level customer support services to book rides for customers visiting company website and on live chats and emails.
Taking cash payments online after completing the rides with drivers and providing invoices to customers by email.
Manage daily attendance of drivers and other staff.
Assign substitute staff if other staff has off day for duty.
Time management, data entry and excel sheets of daily sales closing reports.
Submitting GLM Company Rides report to head of department at the time of closing shift.
Submitting daily UBER and CAREEM rides report to head of department at the time of closing shift.
Managing tracking and processing daily food panda orders from Asian Countries on Sales Force
CRM. Process Any Refunds or Arrange Re-Delivery for food panda Customers on Sales Force
portal. Call the rider to confirm the delivery of orders if customer comes on live Chat gets dropped
from chat and comes to Email Support. Give ETA for the orders to be delivered to customers.
Keeping the daily target of completing 135+ offline emails on Sales Force Portal. Maintaining 98%
Quality Assurance check each month as a CSR Agent.
Managing tracking and processing daily FBA and FBM orders from USA and UK clients on
Amazon Seller Central accounts. Process Any Refunds or Arrange Re-Delivery for defected pieces
after confirming from customer. Manage Front End and Back End of Customer Orders and verify
the details of the Items by item tags, item names and SKU codes. Call the international shipping
companies to track the customer orders from FedEx, UPS and other shipments and ask the ETA of customer orders from borders asking the time duration to reach to UK and USA warehouses.
Manage night shift as a shift supervisor as Virtual Assistant and giving daily reports of Amazon
Orders to Head of operations.
to provide Technical Support and maintenance services to customers at USA/Canada.
Digital news archive department handling the news and current affairs on tv channel.
Internship to complete the requirement of my university degree at a TV channel.
Transcriber of automobile dealership calls between customer and agents and to maintain the quality of calls by transcribing them correctly.
assist customers as a customer service representative and provide them home security products at USA and closing the deals as a junior closer.
Cinematographer/Photographer/Event Management at Clay Oven Marquee Islamabad.
Manage social media platforms of the company and produce media content for the company.
