Restaurant Manager
Broccoli Pizza & Pasta
Total years of experience :6 years, 2 Months
Managed operation of restaurant including daily decision-making, staff performance,
customer interaction and satisfaction, scheduling, planning, product quality and cleanliness. Responsible for the operational efficiency and profitability of the operation. Developed and implemented plans for continuous service improvements, optimizing profits and increasing sales
• Organize, plan, and prioritize
• Resolve customer complaints about food quality and service.
• Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records according to Dubai Municipality standard.
• Check quality of deliveries of fresh food and baked goods.
• Arrange for maintenance and repair of equipment and other services.
• Schedule work hours for staff.
• Monitor food preparation and cleaning methods
• Managed staff of 50 employees efficiently.
• Monitored and recorded company expenses to maximize profit.
• Assuring 100 % customer satisfaction by exploring customer behavior.
• Personally planned and Organized events to promote Brand image.
• Prepared daily confidential sales reports for presentation to management.
• Scheduled Guests appointments and maintained up-to-date confidential Guests files.
studied marketing and business communication