مسؤول عمليات
بنك البلاد
Total years of experience :17 years, 11 Months
Financial tasks and solve the technical problems of the cards and print cards for private customers and Product development cards and Daily and monthly reports of the cards and fees
IT solutions and complaints customers with SAMA. cancelltion auth. Support VIP . Financial operation add or reverse. Support for cards campaigns.Add/Delete Bins SPAN /GCC. UAT test . System development
Work with the Al Rajhi Bank Supervisor assistant on the Call Center from the date of 06-05-2006 to 30-12-2009
Working on daily Oracle requests and complaints. Work on the( Contact us) via the bank site and Al Mubasher Retail .
* Supervisor technical support for credit cards management Al Rajhi Bank From 01-01-2010 until 02-11-2011
Supervisor of a group of Card Center staff . Work on the Online and Prime requests for the request limit increase.Work on the important requests for Affluent and Private customers. Prepare the monthly report for Credit Card and send it for the managers. Work as a Technical support for the staff .
استقبال شكاوي وطلبات العملاء بشكل يومي
4.31/ 5