Saarah Yusaf

As a Learning Coordinator, adept in event management, project management, and business, I orchestrate
seamless learning experiences. Skilled in organizing events, overseeing projects, and aligning initiatives
with business objectives. Committed to fostering continuous learning and professional development
within the organisation. In this job role I have demonstrated success in managing comprehensive
programs, including the Management Development Programme for HMRC, Defense Digital, and the
Forward Institute.
I have proven expertise in aligning learning initiatives with organisational goals, ensuring impactful
professional development across diverse sectors. Proficient in event management, I excel in planning,
executing, and evaluating a wide range of events. My skills include venue selection, logistics coordination,
budget management, and seamless execution of diverse events. Whether it's conferences, workshops,
or training sessions, I ensure every detail is meticulously handled to create engaging and successful
experiences.
In addition to event management, I leverage effective communication channels, utilising email
to streamline information dissemination. Proven track record in handling government confidential
information with utmost discretion and adherence to security protocols. Collaborative by nature, I thrive
in team environments, fostering synergy to achieve organisational objectives seamlessly.

A results-oriented sales professional specialising in the dynamic mobile network industry. My track record
showcases a talent for surpassing targets through strategic sales approaches. I excel in building and
managing customer relationships, identifying their unique needs, and delivering tailored solutions. My
ability to thrive in a target-driven environment is evident through consistent achievement and surpassing
of sales goals

Daily co-ordination of shipping documentation for customs clearance. Provide logistics solutions,
guidance and commercial support on new routes to market, including identification of any customs
specific regulations or requirements relating to importing goods from the relevant countries.
Responsible for ensuring the accuracy of European import documents provided by the suppliers and
nominated freight forwarder (commodity codes and VAT) and dealing promptly with any errors or
inconsistencies

This role consisted of me encouraging assigned pupils with Behaviour, Emotional and Social needs to
participate and actively engage in activities led by teachers. As well as delivering and monitoring short
term interventions on behalf of disengaged and disaffected learners. Additionally, I was supporting
pupils with the process of improving their behaviour and where necessary reintegration. Lastly, guiding
and supporting assigned pupils in achieving their personalised behavioural and learning targets, more
specifically year 8 students. I monitored year 8 behaviour on a daily and worked alongside the head of year to manage issues and concerns

My role at Samsung included speaking to customers daily and handling their enquiries as well as helping
them with their devices and appliances. Whilst working there I had developed my skills as I am using
different software's daily and I am able to multitask efficiently; I had to make notes whilst speaking
over the phone consistently. After undergoing 6 weeks of training solely based on customer service
skills and the Samsung values, I believe I have learnt many new things; examples of this are- how
to deal with difficult customers, how to perform different tasks simultaneously and the ability to help
fix a customer's device remotely. Additionally, I improved customer satisfaction through developing
and implementing high quality service policy and provided superior customer service through direct
interactions with numerous customers daily.

Over the years, I have gained many different skills from working at Morrisons. My job role required me
to work at the Fresh to Go department where I worked alongside others and sometimes alone. Filling out
legal paperwork was a crucial part of my role as well as dealing with customers and their enquiries. I
had learnt how to deal with different types of customers including ones that are challenging. I dealt with
customers' problems and delivered the best customer service to ensure that they left the store satisfied.
Additionally, I was till trained and able to handle money in a professional place of work. Occasionally,
I was required to work on the customer service desk where I dealt with many phone calls as well as
complaints and enquiries. As well as this, I had worked in the administrator office where I handled all
paperwork and used software like Word, Excel and Processor.

As part of studying A Level German, I had the opportunity to gain work experience in Germany for a
Gastro Group. This allowed me to build on my language skills and speak German confidently with other
fluent speakers. As well as that, it took me out of my comfort zone as I was working in a different country
which was a new experience. The job role included communicating with customers in German, taking
customer orders, filing paperwork. In addition to this I worked in the kitchen to experience the practical
side of the company. I gained many skills like working in a calm manner under pressure, working in a
tight time frame, working alongside others as a team, communicating with various people, becoming
more confident and able to take risks for a positive outcome.