Service Consultant and Administration Officer
VFS Tasheel International
Total des années d'expérience :9 years, 10 Mois
• Acting Supervisor and Coordinator to Manager.
Provide ongoing support to Manager by providing them with the management reports duly analyzed and segmented process wise.
Process Saudi Arabia Visas for every category.
Provide Airline (via Air Arabia Agent Portal) and Hotel Booking to the customers and as well to internal staff for business purpose.
Meet and Assist, Travel Insurance and Retail Sales done according to the business needs.
Working as a team member and supporting the overall Business Group's effort.
Ensure monthly exception reports are fulfilled and Finalize for the whole portfolio with all required reports (daily and monthly reports like deferred documentation - past dues - expiry dates - ext...).
Handling Customer Inquiries and deliver quality services.
Professional & timely customer service in terms of queries and troubleshooting.
Prepare and type all documents and standard format.
Contributed to the Division’s bottom line by introducing latest affordable techniques (To name few but not many: Minimize paper work by using when possible E-mail - Scanner - Network - Sharing documents, Putting new processes in place to ensure faster delivery, etc).
Support internal departments, and assure work ethics are implemented in day-to-day operations and communicate suggestions clearly and effectively.
Follow up and control any pending transaction or case.
Customer Service Representative
· Providing customer service to all customers in accordance with defined quality standards
and objectives.
· Providing solutions to customer in trouble while using service or any product usage and
knowledge.
· Keeping follow ups regarding customer complains.
Team Management
· 4 months experience at Service Center in Mobilink.
· Performing duties as a Team Coordinator.
· Assisting Team Leader in managing the team.
· Conducting Monthly trainings on System Knowledge to team members.
· Removing communication gaps b/w team leader and members.
· Making month end reports and presentation of team performance.
· Enhanced employee performance and attendance through daily mentoring, one-on-one
discussions and motivational strategies.
· Received outstanding positive comments from team members on employee reviews, as
well as exceptional feedback from senior management.
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