Consultant
QATAR
مجموع سنوات الخبرة :5 years, 8 أشهر
Contacting the parents of Out of School Children and conducting survey using the data recording and tracking tools provided. Receiving the assigned calls from the Together Team and re-checking of the assigned call slips for over 18 years old children. Creating copy of tracking tools as and when calls made and executing the assigned calls. Filling up the initial call details in the tracking tool before making call and then verifying and gathering all children and parent information. Merging the identified children details withexisting call slips. Rectifying information and moving successful calls in the required folder and by the end of the day merging the master successful call folder. Notifying the Together Team of the detail of extra families who require assistance with admission of their children.
Answering telephone calls made to the main office number in a courteous and efficient way redirecting to relevant offers and services. To adhere all standards in every interaction with members and guests, colleagues, other members of the team and external suppliers and contacts. To ensure that visitors receive excellent customer care and ensure they are always the first priority. To react to any inquiries in a positive manner and ensure that the relevant department is informed of any requests. To manage the bookings for all memberships and renewals. To support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met.
Activation submissions Check activation documents quality according to credit control terms and conditions, complete the activation requests accordingly, and submit them to the relevant activation team and/or MNP team. Use systems and applications effectively to avoid activation's rejections. Updating the sales agents with their activation and MNP requests accordingly.
Archiving Keep a digital and physical archiving for activation and accounts management requests (i.e. upgrade, downgrade, disconnection, migration, TON) original requests received from the choosers. Maintaining the hard copies archiving through Aramex according to info fort procedures.
Reporting Maintaining daily submission tracker and follow up on pending requests and daily attendance sheets and tracker for commandos & business in retail teams. Maintaining weekly archiving report and share it with info fort & daily visits reports and weekly pipeline reports. Responding with valid feedback to pre barring reports, collections reports, and ad hoc data gathering reports. Managing tele sales feedback and fulfilment reporting.
Ad Hoc tasks Managing commandos and business in retail numbers pool and star numbers requests according to VFQA numbers policy. Managing Commandos and business in retail hard ware requests according to the BAU process.
Work closely with assigned Account Manager's /Account Directors and pre-sales engineering team to initiate one on one conversation and demonstration with prospects. Communicate and up sell Vodafone business's full range of products and services. Providing forecasts for products and device ordering. Build and maintain relationships with key executives and decision makers. Working closely with various departments on a daily basis such as Finance, Credit Control, Collection Team, Revenue Assurance, MNP Team, Business Customer Care, Logistics, Staff Support etc. Supporting the Outside sales with their queries for their activation and documentations of the customers, as well as auditing the documents.
To deal with customers either over the phone, electronically or face-to-face. To consult, handle requests, resolve complaints, and respond promptly to customers. To perform customer verification, process orders, forms and application and master all products, services, offers of the company and explain each as requested by a customer.