Sabina Shaikh

•Worked on behalf of Commercial Bank of Dubai in credit card sales
•Providing credit cards to the eligible customers and if approved generating data of the customer.
•Greeted customers in timely fashion, while quickly determining their needs.
•Exceeded targeted sales goals by 90%.
•Documented all customer inquires and comments thoroughly and correctly.
•Coordinated between bank department and customers to process the request and resolve the queries if required.
•Answered customer questions about product availability and shipment times.

Work Profile:

• Specialist in performing KYC on the Entities and Individuals.
• Performed the required KYC screenings on Parties via applications like Cosima, Grid and documenting the information obtained on the client's as required by global KYC procedures.
• Ensuring compliance with all AML laws, regulations, guidelines, written procedures; KYC, customer/transaction monitoring.
• Perform research on Regulatory Websites as per the entities which are located in various countries.
• Preparing short summary on the entities on which the KYC is performed for analyzing risk.
• Performed Sanctions screening and PEPs identification. Reviewed potential negative news hits.
• Analyzed client data, documentation and negative news in order to determine a Client Risk Profile as established under the KYC Procedures.
• Researched clients in compliance with the U.S. Patriot/Anti Money Laundering Act/Terrorist Financing.
• Completed projects pertaining to client reviews such as Periodic Reviews, reviews, PEP (Politically Exposed Persons) account reviews.

Work Profile:
• Handling Client Reference data Operations of client and used to work on data extracted from Party Central and mapping JID on correct Client ID from GIM (Global Instrument Master)
• Hence removing out of scope records (duplication) from further processing.
• Procedures for any scenarios, if not available in SOP, was considered as an exception and was discussed and handed over to LOB (Line of Business)
• Apart from above activities, interacting with customers to provide information in response to inquiries about credit Cards or services and also handling and resolving customer issues.
• Resolving the query for Customer’s related to Credit Cards.
• Handling the calls, taking relevant feedbacks from the customer.

Work Portfolio:
• Reconcile client’s data in Oracle and Branch Net, Create Dormant Accounts for client.
• Network Dormant Accounts with client’s portfolio and provide them the networking information
• Create Dormant Accounts and process requests for networking and Branch Net Report.
• Upload required transaction in system.
• Reconciliation of Rep information between LPL and Sponsors/providers.
• Identify the rejects on the accounts/Rep and send electronic notifications to the advisors/sponsor.
• To confirm changes (Address Change) have been made on both the systems of LPL repositories account and Client database (Advisor).