Front Office Manager
Princessa Hotel
Total des années d'expérience :4 years, 1 Mois
• Successful handling of all front office tasks, managerial on job and operations.
• Full involvement in development all improvement actions and succession plans for four years.
• Monitoring all finances at the front desk and Front Office personnel to ensure guests received warm attention and personal recognition.
• Covering all shifts that are opened and dealing with all complaints from customer.
• Monitoring departmental costs to ensure performance against budget.
• Ensuring proper training and procedures are in place to ensure provision of quality services.
• Attending to crisis or emergency situations and performing service recovery.
• Managing a team as my subordinates.
• Recruiting and hiring applicants.
• Supervising Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
• Dealing in person with all online bookings and ensured maximum revenue plans and rooms for sale at best available rate.
• Conducting sales with high potential market, travel agencies and tour operators, local, international and corporate accounts.
• Holding duty manager tasks once per week over three years and having the authorization to make managerial decisions upon the absence of the General Manager.
• Handling reservations department in high and peak season with proper allotments and allocation of rooms to all guests.
• Dealing in person with all guests and VIP’s of multinationalities with high guests’ rapports.
• Conducting department meetings regularly.
• Setting schedules for Front Office Clerks and bellmen.
• Excellent handling of all cash, receipts, cheques and maintaining high sales records.
• Successful accomplishment of mandatory and all basic hospitality trainings, sales, training workshop and hotel management.
I have submitted a training period of one month as an internship at Banque de Syrie et du Liban from the 27th of june 2005 till the 16th of july 2007. I rotated on all departments in the branch,interacted with all customers, developed excellent customer negotiation skills and got familiar with customer service operations.