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تم إلغاء حظر المستخدم بنجاح
سابين سمان, Executive Secretary

سابين سمان

Executive Secretary·College des Soeurs des saints-coeurs

لبنان

بكالوريوس, Hospitality management & Tourism

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 8 أشهر

Executive Secretary

نوفمبر 2016 - سبتمبر 2021

College des Soeurs des saints-coeurs

بعبدا، لبنان

نوفمبر 2016 - سبتمبر 2021

-Performing executive secretarial functions for the school administrator
-Maintaing files of both general and confidential information pertinent to the activities of the school -Organizing and coordinating the special activities -Supporting the mission and vision of the School -Composing effective correspondence independently and handling correspondance and phone communication
-Preparing the planing of the year
-Organising files for each cycle with the whole program of the year
-Being in contact with parents
-Being responsible of new students informing them the procedure and documents requested
-Contributing to the overall success of the School by performing other essential duties and responsibilities as assigned
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
إدارية

Sales Support Coordinator

يناير 2015 - يونيو 2016

Rise Properties

بيروت، لبنان

يناير 2015 - يونيو 2016

• Oversee all aspects of sellers transactions from initial contact to executed purchase agreement
• Prepare Sale Agreements from entering all data in CRM System with the cycle till Registration
• Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation
• Checked Hard/Soft copy with CRM System (All information entered properly)
• Work with Sales & Accounting Department for payments and Sale Agreement status
مجال الشركة:
العقارات
الدور الوظيفي:
إدارية

Junior Recruitment Coordinator

سبتمبر 2014 - نوفمبر 2014

Vision Group

بيروت، لبنان

سبتمبر 2014 - نوفمبر 2014

• Helping draw up plans for future personnel needs
• Coordinating staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff
• Main activities:
o Provide advice and assistance on staff recruitment
o Schedule and organize interviews
o Participate in applicant interviews
o Conduct reference checks on possible candidates
o Prepare, Develop and implement procedure and policies on staff recruitment through our system
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
إدارية

Restaurant manager

مارس 2014 - أغسطس 2014

I manage

اربيل، العراق

مارس 2014 - أغسطس 2014

• Understanding all policies, procedures, standards, specifications, guidelines and training programs
• Ensuring that all guests feel welcome and are given responsive, friendly and courteous service at all times
• Ensuring that all food and products are consistently prepared and served according to the restaurant recipes
• Achieving restaurant objectives in sales, service, quality, appearance, sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Controlling cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Filling in where needed to ensure guest service standards and efficient operations
• Preparing all required paperwork, including forms, reports and schedule in an organized and timely manner
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Marketing representative

يونيو 2013 - فبراير 2014

Maillon Group S.A.L

بيروت، لبنان

يونيو 2013 - فبراير 2014

• Developing a marketing plan
• Creating a database in relation with our target (Companies & banks)
• Attending on-going sales & marketing meetings
• Dealing by preparing offers & following up
• Preparing the menu of each month
• Collaborating in giving ideas for the opening of the lounge
• Organising events
• Providing assistance & support
• Creating a supportive working relationship
• Providing opportunities for future growth and advancement
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
التسويق والعلاقات العامة

Assistant manager

يناير 2013 - أبريل 2013

Tsunami S.A.R.L

بيروت، لبنان

يناير 2013 - أبريل 2013

• Resolving customer complaints regarding food service
• Supervising operation of service to maximize profitability
• Hiring, training, and scheduling of food service personnel
• Observing and evaluating workers and work procedures to ensure quality standards and service
• Assigning duties and responsibilities to employees in accordance with work requirements
• Accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees; communicating job expectations; planning and reviewing compensation actions; enforcing policies and procedure
• Maintaining ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Purchasing manager

يناير 2012 - أكتوبر 2012

Mygroup S.A.R.L.

بيروت، لبنان

يناير 2012 - أكتوبر 2012

• Meeting suppliers to negociate pricing product quality & delivery
• Preparing and processing requisitions and purchase oders
• Ensuring that food and beverage cost is at all time in line or below budget
• Managing documentation for new items setup and the inputting of data and pricing into ‘’Omega’’ software system
• Providing sales analysis of items by restaurants on a monthly basis
• Preparing Food & Beverage cost by sending reports of opening - closing inventory, purchases and sales Food & Beverage report, on a monthly basis
• Ensuring that menus are costed at regular intervals by doing a ‘’fiche technique’’ for each plate
• Updating staterments for each supplier and follow up checks
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Customer Service & HR

ديسمبر 2010 - يناير 2012

Mybar S.A.R.L

بيروت، لبنان

ديسمبر 2010 - يناير 2012

• Preparing a database, and creating a profile for our customers, anticipating guest needs
• Handling guest complaints and follows up
• Resolving customer requests, questions and complaints
• Entering and withdrawing data Using Omega system : General knowledge, including a part of cost control
• Creating various drinks and food set menus depending on the customer’s budget
• Planning and organizing special events
• Creating staff database, including the schedule, uniforms and training program serving as liaison between the customer and various departments
• Setting up new accounts, maintaining records, preparing reports and performing work process assignments
• Inspecting the physical condition of furniture and decorations including maintenance problems and cleaning
• Managing a database for all beverage supplies, being in charge to control the stock for orders (checking quality & quantity)
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الموارد البشرية والتوظيف

Hostess

أكتوبر 2010 - ديسمبر 2010

Mybar S.A.R.L

بيروت، لبنان

أكتوبر 2010 - ديسمبر 2010

• Answering incoming telephone calls in a prompt and professional manner
• Recognizing all regular and important guests
• Greeting guests politely and escorting them to their respective tables
• Following up on the daily reservations, and confirmations, managing and organizing the restaurant setup according to our reservations
• Communicate with all guest to ensure quality satisfaction with both food & beverage
• Identifying solutions, anticipating problems and taking appropriate action
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Training in the Banquet & Sales Department

أبريل 2010 - يونيو 2010

Hotel Le Bristol - Beirut

غير ذلك

أبريل 2010 - يونيو 2010

• Taking and following up on a client request
• Using Opera system (Profile of the guest & Registration of the event)
• Able to prepare a menu depending on the request
(Seated menu - Buffet/Cocktail - Wedding offer - Conference)
• Organizing & Managing events : Weddings, outside events, VIP lunches dinners
• Assisting negotiations for contracts, booking event space, arranging food & beverage, ordering supplies & audiovisual equipment
• Creating solutions to improve the event and its implementation process
• Improving quality control & ensuring customer satisfaction
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

Training in the Front Office Department

فبراير 2010 - أبريل 2010

Hotel Le Vendome Intercontinental - Beirut

غير ذلك

فبراير 2010 - أبريل 2010

perator - Telephone techniques
• Front desk - Check in & Check out with all procedures
• Handling any complains
• Guest Relation - High quality guest service, ensuring a safe, clean, comfortable and welcoming atmosphere
• Training new employees
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Training as supervisor

يونيو 2009 - سبتمبر 2009

L'Atelier Restaurant

غير ذلك

يونيو 2009 - سبتمبر 2009

• Leading and supervising waiters
• Opening and closing the system (Squirell)
• Closing the sales report
• Inventory
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Training in the kitchen

نوفمبر 2008 - فبراير 2009

L'Atelier Restaurant

غير ذلك

نوفمبر 2008 - فبراير 2009

• Hot section
• Cold section
• Desserts section
• Presentation and the aspect of the Platter
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
مراقبة الجودة

Training as waitress

سبتمبر 2008 - نوفمبر 2008

L'Atelier Restaurant

غير ذلك

سبتمبر 2008 - نوفمبر 2008

• Arranging the set up of tables
• Using the Squirell system
• Serving the client
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Training in the Housekeeping Department

أغسطس 2008 - سبتمبر 2008

Le Royal Hotel Beirut

غير ذلك

أغسطس 2008 - سبتمبر 2008

• Floor agent: Cleaning the rooms
• Supervisor: Checking the rooms
• Laundry
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

التعليم

Universite Saint Joseph (USJ)

يونيو 2010

يونيو 2010

بكالوريوس، Hospitality management & Tourism

لبنان

Skills

Administration
Expert
Administration
Expert
Hospitality
Expert
Hospitality
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Restaurants
Expert
Restaurants
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Omega
Intermediate
Omega
Intermediate
Fidelio
Intermediate
Fidelio
Intermediate
Squirell
Intermediate
Squirell
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Hospitality
Expert
Hospitality
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Restaurants
Expert
Restaurants
Expert
Hospitality Management
Expert
Hospitality Management
Expert

اللغات

الانجليزية
متمرّس
الفرنسية
متمرّس
العربية
متمرّس

التدريب و الشهادات

التدريب
Front Office Department
Hotel Le Vendome Intercontinental
Feb 2010
Supervisor
L'Atelier (Restaurant d'application - USJ)
Jun 2009
Housekeeping Department
Hotel Le Royal
Aug 2008
Waitress
L'Atelier (Restaurant d'application - USJ)
Sep 2008
Kitchen
L'Atelier (Restaurant d'application - USJ)
Nov 2008
Banquet & Sales Department
Hotel Le Bristol
Apr 2010