Community Manager
Al Futtaim Group
Total des années d'expérience :11 years, 8 Mois
• Managing High profiles: Al Futtaim Automotive, Hertz-UAE, and Al Futtaim Automall.
• Responding to community’s inquiries, comments, and concerns.
• Promoting positive interactions and mediate conflicts when necessary.
• Managing and maintain the organizations social media profiles.
• Posting and coordinating content calendars.
• Analyzing community data and user feedback to identify trends and opportunities.
• Using data insights to refine community strategies and improve the user experience.
• Preparing monthly social and data reports for enhanced community strategy planning.
-Managing website and social media
-Content creation (Videos-Reels-Posts...)and ads
-Branding - Design creation
-Managing organic growth strategies & Newsletter
Community managing
• Collaborating with cross-functional teams, including copy write, editorial, design, and marketing, to streamline project workflows and enhance overall efficiency.
• Implementing management tools to optimize team collaboration and project tracking.
• Travel, events and meetings arrangements.
• Monitoring social media channels to promptly address community concerns, provide support, and maintain a positive brand image.
• Planning and organizing monthly calendars.
• Preparing reports detailing project milestones, community engagement metrics, and key performance indicators.
• Managing budgeting process and monitoring expenses.
• Preparing and analyzing annual financial statements.
• Opening new bank accounts according to laid-down rules and guidelines.
• Loans and cards according to laid down rules and guidelines.
• Establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions.
• Informing and suggesting new banking products to customers.
• Establishing and promote cordial relationship with customers.
• Responding to customer’s inquiries and solve their problems via phone and email to grant maximum satisfaction.
• New customer’s data entry and information updates.
• Providing operational support.
• Opening new bank accounts according to laid-down rules and guidelines.
• Loans and cards according to laid down rules and guidelines.
• Establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions.
• Informing and suggesting new banking products to customers.
• Establishing and promote cordial relationship with customers.
• Responding to customers inquiries and solve their problems via phone and email to grant maximum satisfaction.
• New customers data entry and information updates.
• Providing operational support.
• Collaborating with cross-functional teams, including copy write, editorial, design, and marketing, to streamline project workflows and enhance overall efficiency.
• Implementing management tools to optimize team collaboration and project tracking.
• Travel, events and meetings arrangements.
• Monitoring social media channels to promptly address community concerns, provide support, and maintain a positive brand image.
• Planning and organizing monthly calendars.
• Preparing reports detailing project milestones, community engagement metrics, and key performance indicators.
• Managing budgeting process and monitoring expenses.
• Preparing and analyzing annual financial statements.
• Led and managed various projects remotely, ensuring timely delivery and adherence to quality standards.
• Facilitated effective communication and collaboration among team members, fostering a cohesive and productive work environment.
• Handled administrative duties such as document management, scheduling, and resource allocation to support project goals.
• Managed client relationships, addressing concerns, providing updates, and ensuring overall satisfaction with project outcomes.
• Provided guidance and support to team and technical members, fostering professional growth and development within the project team.
• Prepared and managed project budgets, including budget revisions, analysis, and reporting in collaboration with the Finance Team.
• Assisted in procurement by creating and managing purchasing orders for the company.
• Managing email and respond to client inquiries in a timely and professional manner.
• Scheduling appointments, meetings, and calls for clients using online calendars.
• Performing research on various topics and present findings to clients.
• Conducting data entry and manage databases and spreadsheets.
• Preparing contracts, invoices and other documents as required.
• Performing other administrative tasks as needed to support clients.
• Accounting follow up with companies: Alig, Fidelity, Arabia, Alico, Bankers and Berytus
• Managing monthly agent’s commission sheets.
• Controlling monthly renewal policies and client’s profiles updates.
• Ensuring quality control over financial transactions and reports.
• Preparing monthly schedules and maintain tariffs given by the insurance companies.
• Executing various financial tasks on the company’s special system (e-business).
• Accounting follow up with companies: Alig, Fidelity, Arabia, Alico, Bankers and Berytus
• Managing monthly agents commission sheets.
• Controlling monthly renewal policies and clients profiles updates.
• Ensuring quality control over financial transactions and reports.
• Preparing monthly schedules and maintain tariffs given by the insurance companies.
• Executing various financial tasks on the companys special system (e-business).