Managed Customer Service Department to provide state of art customer service
Sun and Sand Sports
مجموع سنوات الخبرة :1 years, 0 أشهر
2011-2011: Sun and Sand Sports (GMG Group)
Customer Care Supervisor Cum Admin Assistant
Job Profile:
✓ Managed Customer Service Department to provide state of art customer service.
✓ Monitored and mentored staff to obtain optimum results.
✓ Conducted regular performance reviews.
✓ Educated customers regarding product information, product availability, pricing and order status.
✓ Developed procedures, methods and policies to handle customer services.
✓ Identified opportunities to improve efficiency and workflow levels to improve service quality.
✓ Provided quality customer service with a high volume central processing and distribution center.
✓ Accurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills.
Kept apprised of products, services, promotions and warranties.
✓ Responded to customer calls and inquiries regarding product orders, warranty issues.
✓ Expedited and facilitated the escalation of customer service issues.
✓ Collected customer demographics and payments on orders placed.
✓ Ensured strict adherence to company policies and procedural guidelines.
✓ Provide customer service excellence and technical support on telephony systems.
2006-2008: Tradeline L.L.C. - Dubai. Personal Secretary to M.D. Job Profile: Travel Arrangement: ✓ Arranging Tickets, Booking Hotel Room& reserving hotel tables. ✓ Scrutinizing Director's travel documents. ✓ Preparing & Organizing tour plans. ✓ Getting quotations & price comparison from different travels agents ✓ Arranging Airport pick-up. Bank Related Worked:- ✓ Receiving & scrutinizing credit card statement & a/c statement. ✓ To advice for Credit Card payment to Finance Dept. at right time ✓ Regular follow ups for all Supplementary & primary cards. ✓ Maintaining a/c statements, Paying Insurance premium & Mortgage payment. Office Works:- ✓ Pre scanning of Directors incoming letters, courier & the entire sister concern's documents. ✓ Explaining & obtaining Signatures for our entire sister concerns related documents. ✓ Incoming calls & arranging meeting. ✓ Sending greeting & condolences. Personal Works: ✓ Co-ordinating with the drivers. ✓ Airport pickup for his personal guests. ✓ Director's Villa Maintaining work like Air Condition Maintenance, Plumbing & Carpentry works & Satellite TV Maintenance. ✓ Monitor daily sales report. ✓ Sales Analysis and reporting. ✓ Follow ups with customers.