sabiya shaikh, Managed Customer Service Department to provide state of art customer service

sabiya shaikh

Managed Customer Service Department to provide state of art customer service

Sun and Sand Sports

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Commerce
الخبرات
1 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 0 أشهر

Managed Customer Service Department to provide state of art customer service في Sun and Sand Sports
  • الإمارات العربية المتحدة
  • يناير 2011 إلى ديسمبر 2011

2011-2011: Sun and Sand Sports (GMG Group)
Customer Care Supervisor Cum Admin Assistant

Job Profile:
✓ Managed Customer Service Department to provide state of art customer service.
✓ Monitored and mentored staff to obtain optimum results.
✓ Conducted regular performance reviews.
✓ Educated customers regarding product information, product availability, pricing and order status.
✓ Developed procedures, methods and policies to handle customer services.
✓ Identified opportunities to improve efficiency and workflow levels to improve service quality.
✓ Provided quality customer service with a high volume central processing and distribution center.
✓ Accurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills.
Kept apprised of products, services, promotions and warranties.
✓ Responded to customer calls and inquiries regarding product orders, warranty issues.
✓ Expedited and facilitated the escalation of customer service issues.
✓ Collected customer demographics and payments on orders placed.
✓ Ensured strict adherence to company policies and procedural guidelines.
✓ Provide customer service excellence and technical support on telephony systems.

الخلفية التعليمية

بكالوريوس, Commerce
  • في Abeda Inamdar College
  • يونيو 2009

2006-2008: Tradeline L.L.C. - Dubai. Personal Secretary to M.D. Job Profile: Travel Arrangement: ✓ Arranging Tickets, Booking Hotel Room& reserving hotel tables. ✓ Scrutinizing Director's travel documents. ✓ Preparing & Organizing tour plans. ✓ Getting quotations & price comparison from different travels agents ✓ Arranging Airport pick-up. Bank Related Worked:- ✓ Receiving & scrutinizing credit card statement & a/c statement. ✓ To advice for Credit Card payment to Finance Dept. at right time ✓ Regular follow ups for all Supplementary & primary cards. ✓ Maintaining a/c statements, Paying Insurance premium & Mortgage payment. Office Works:- ✓ Pre scanning of Directors incoming letters, courier & the entire sister concern's documents. ✓ Explaining & obtaining Signatures for our entire sister concerns related documents. ✓ Incoming calls & arranging meeting. ✓ Sending greeting & condolences. Personal Works: ✓ Co-ordinating with the drivers. ✓ Airport pickup for his personal guests. ✓ Director's Villa Maintaining work like Air Condition Maintenance, Plumbing & Carpentry works & Satellite TV Maintenance. ✓ Monitor daily sales report. ✓ Sales Analysis and reporting. ✓ Follow ups with customers.

Specialties & Skills

Customer Service
Microsoft Excel
ARCHITECTURAL
ARRANGEMENTS
AUTO CAD
CORRESPONDENCE
INCOMING CALLS
INCOMING MAIL
OFFICE MANAGEMENT
OPERATIONS

اللغات

الهندية
متمرّس
الأوردو
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Secretarial Course with basic Computer Skill (الشهادة)
تاريخ الدورة:
April 2006
صالحة لغاية:
October 2006