Complaint Management Advisor
Vodafone
Total years of experience :3 years, 6 Months
Managed and resolved complaints, driving systemic improvements at Vodafone.
Handled complaints promptly, providing satisfactory solutions to product and service concerns.
Analyzed complaint data to identify trends and root causes, implementing preventive measures.
Collaborated effectively with teams to enhance complaint management processes and improve customer experience.
Assisted with real estate inquiries and contract renewals.
Handled inbound and outbound calls and emails, ensuring customer satisfaction.
Coordinated with 6 teams for the benefit of 5900+ apartments.
Managed tenant complaints and provided solutions and information.
Generated sales, leasing, and maintenance reports.
Converted leads into customers, negotiating prices and contracts.
Sold company services both online and through in-person customer visits and presentations.
Acquired over 120 customers within a year period.
Cultivated and maintained customer relationships through referral programs and diligent follow-ups.
Monitored competition by gathering information on pricing, services, schedules, and strategies.
Managed administrative tasks, including scheduling, correspondence, and filing.
Facilitated communication between departments and coordinated project activities.
Provided professional and timely responses to inquiries.
Supported the team by assisting in report preparation and distribution.