Costumer Service Representative
Extensya
Total years of experience :2 years, 4 Months
Facilitate, solve, interact and provide a high level of customer service and meeting the departmental goals.
Evaluate and secure customer satisfaction in every interaction in a professional manner.
Stay updated on products, services, promotions, procedures and terminology for all touch points and third party services.
Own and manage the customer relationship, resolving calls in an efficient and timely manner.
Fulfill individual and team based performance parameters (KPIs).
Full utilization of all system functionalities.
Translate in from arabic to Italian and English
Sales : Explain to the tourists about the Traditional Treasures, and the history of each mosaic. In addition answer all their questions.
Doing Mosaics
Translate from Arabic to Italian and from Arabic to English.
Reservations and data entry.
Create itineraries for the tourists
Anwer to the calls from different countries to give help to the other travel agencies
My Grade is 3.04 (Very Good), and i went 1 month to russia (an offer from the university) and i have taken a certificate in the russian language from MGIMO University.
The last year my grade was 80 which in Italy is considered very good, i was the head girl in my class and i have organized many events and trips (Paris, Vienna, Barcellona). During my studies in the hight school i have taken a certificate in english language (ket level from Cambridge University)