Sacha Ferrao

Managing all internal HR for Keepers
Assisted with starting the HR Advisory Services in Keepers, worked with several clients based on the HR need. This involves the following functions:

o Recruitment Advisory-
Understanding the client requirement for the position
Designing job descriptions and criteria
Recommending salary ranges
Sourcing CVs via different channels like Linkedin, Recruitment Agencies, Referrals & Headhunting, Screening & Behavioral Interviewing
Negotiation & Final Offer to candidate

o Organization Designing
Organization Structuring- Assisting with banding, grading, and designations
Job Analysis- Designing Job Descriptions for all levels, salary ranges, qualifications, experience, and behavioral aspects required to be successful in the role

o Performance Management
Designing the performance management process for clients along with competency frameworks
Designing scorecards
Linking performance to rewards

o Compensations & Benefits
Developing the compensation strategy & plan with the management
Deciding on Monetary & Non-Monetary Benefits based on market and industry practices
Sales Incentive Plans, Variable Pay Plans & Bonus Schemes
Payroll Processing - Creating the payroll sheets (additions/deduction/fines/leave advance payments/loans/final settlements, processing all payments, uploading, and verifying transfers on bank portals for all employees

o HR Policies & Procedures
Designing HR Policy Manuals & Employees Handbooks along with other HR Templates required by companies

o HR Guidance & Support
HR Outsourcing - Providing on site support to client when required. Having employee discussion or finding resolutions for different situations
Training & Development - Conducting HR related sessions of Body Language, Communication, Constructive Feedback etc. Coordinating for technical programmes to be held based on needs of the employees
Employee Engagement - Handling activities for internal as well as client employees. This include birthdays, brainstorming session, quarterly outings like bowling/ farm visits/ paintball/Ghabka, annual gathering at chalets.

o HR Information Systems (Cloud Based)
Dealing with HR system providers/vendors and deciding on which systems or plans should be used
Data backup, migration and implementation of HR systems- MENA, BambooHR or ZenHR for clients depending on the requirement
Ensuring systems are updated and functioning
Maximizing usage of system to reduce time spent on operational HR

Worked as an HR Generalist across GCC countries - Kuwait, Bahrain, Oman, Qatar and Saudi Arabia in the following areas:-
o Onboarding- Handling onboarding formalities for expat and local interns, trainees and full time recruits for countries mentioned above. Introduction calls, formalities and documentation run through, logistics, dress code, induction program, buddy program, Coffee with HR and probation completion. Have an inflow of approximately 20 candidates per month across regions.
o HR Policies & Procedures- Updates and creation of policy documents when required.
o Performance Management System- Moved from manual to an online system. Continuous follows ups to ensure all deadlines are met. Assisted in deciding the percentage of increments/bonuses and promotions for employees based on performance.
o Training & Development- Annual Training Agenda, Getting to Exceptional, The Consulting Challenge, Soft Skills Training
o Reporting- Monthly Headcount Report, Candidate Pipeline Status Report, Annual Report, Attrition Report
o Employee Engagement-
Monthly Celebration- New Hire Introductions, work anniversaries and birthday celebrations
Sports Tournaments- Cricket, Football, Bowling
Festival Celebrations- Eid, Diwali, Christmas
Open House Meetings
Annual Employee Family Day
Employee Engagement Survey
Other Initiatives- Quizzes, Team Building Activities, Pot Lucks
o Employee Grievance Handling
o Exit Interviews

Have worked with several clients across various industries and locations such as Mumbai, Pune, Bangalore and Chennai on various projects which cover the following areas:-

HR Business Partner Outsourcing- Handling of end to end HR processes on a daily basis which includes recruitment, performance management, training and development, employee engagement activities. This includes building and maintaining a rapport with all employees and providing HR support, interventions and counselling whenever required.

HR Policy Formulation- Designing the entire HR Policy Manual and Employee Handbook for various clients which included all policies such as Recruitment, Joining and Probation, Induction, Performance Management, Compensation & Benefits, Rewards and Recognition, Employee, Welfare, Domestic & International Travel, Work Norms etc.

Performance Management-
-Alignment of business goals to the performance management system
-Building the assessment and evaluation process
-Designing and deployment of Balance Scorecard
-Performance Management Workshops
-Linking of performance to rewards

Assessment Centers-
-Designing tools for the centers such as Aptitude Tests, Role Plays, Group Discussions, Story Creations etc.
-Coordination and scheduling of the centers
-Identification of candidates eligible to move onto the next role and creation of personalized development plans for all participants

360 Degree Feedback-
-Designing, customizing and administering the 360 degree instrument
-Providing summary and analysis of the feedback
-Facilitating sharing of the survey findings with the individual subject
-Communicating the feedback to the individuals and provide counseling support to enable drawing up of Individual Developmental Plans

Organization Design-
-Organization restructuring - Creating formal structures to ensure smooth decision making processes, reporting matrices and cascading of communication/information including customized organograms
-Creation of bands and grades
-Job descriptions - Designing JDs for various roles from junior to top management levels after conducting discussions with functional/departmental heads and conducting Job Description Workshops
-Key Result Areas - Setting KRAs for all roles with linkage to the performance management system

-Provided development advice to advertisers in the South East Asian market which includes Singapore, Philippines, China, Thailand, Malaysia and Vietnam
-Provided new keywords, developed ad copies and structured online accounts for various clients
-Assisted in the creation of strategic recommendations and implementation of solutions for various clients
-Created a database for simplifying ad developments which reduced the turnaround time from 8 hours per day to 3 hours, which is currently still being utilized and added upon
-Contributed to the Content Solutions Team and worked on several ad hoc projects