Sachin Dhooper, Business and Marketing Counsulant

Sachin Dhooper

Business and Marketing Counsulant

Freelancer

Location
India
Education
Master's degree, Finance And Business Operations
Experience
6 years, 3 Months

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Work Experience

Total years of experience :6 years, 3 Months

Business and Marketing Counsulant at Freelancer
  • India
  • My current job since September 2022
Business Sales Operations Manager at insurancedekho.com
  • India - Gurgaon
  • November 2021 to July 2022

• Management of new hire and onboarding across LOBs.
• Managing monthly shrinkage and SLA.
• forecast/ scheduling analysts detailing previous and current week’s
performance.
• Monitor real-time staffing Adherence and real-time ACD agent work
state reports.
• Actively involved in process improvement and KPI development.
Marketing Manager Freelancer
Manager - Sales and Business Development Insurancede
kho.com
• Maintaining historic data and trending, producing forecasts, and managing real-time behaviors such
as
• adherence, and TOS.
• Conduct weekly/ monthly performance review with different stake holders, share key performance
• updates and quality metrics.
• Publishing and sharing the reports on daily/weekly/monthly basis.
• Monthly reviews with team lead to gauge the team performance and help them in achieving the
organizational goal

Team Manager at Serco Global Ltd.
  • India - Gurgaon
  • February 2010 to November 2013

• Responsible for timely and Service Level Agreement (SLA) oriented quality output from the team on
daily basis
Assistant Manager CONCENTRIX
Business Development Head Contactinsure LLC
Team Leader Hero Group
Team Leader SERCO GLOBAL SERVICES LTD.
EDUCATION AND TRAINING
LANGUAGE SKILLS
MOTHER TONGUE(S): Hindi
• Develop strategic & tactical plans to identify, analyze and effectively respond to client’s needs,
emerging trends and best practices.
• Review, recommend and implement new methods and procedures to ensure efficiency of
operations.
• Liaise with departments like transport, admin, technology, Q&P, Risk and HR-Ops to facilitate efficient
Client Servicing & Delivery
• Maintaining regular and cordial relations with the customer, getting to know the client, and genuinely
seeking to be there for the customer in every possible manner to build a strong. relationship and
sustain the profitability of the business.
• Ensuring timely and quality delivery of all client requests.

Education

Master's degree, Finance And Business Operations
  • at Sikkim Manipal University
  • May 2012

I pursued my MBA with a dual focus on Operations and Finance, driven by a passion for optimizing business processes and maximizing financial efficiency. Through rigorous coursework and practical applications, I gained a comprehensive understanding of supply chain management, quality control, and strategic decision-making within the operations realm. Simultaneously, I delved into the intricacies of financial markets, portfolio management, and corporate finance, honing skills essential for effective financial analysis and risk assessment. This interdisciplinary approach equipped me with the tools to tackle complex challenges at the intersection of operations and finance, empowering me to drive sustainable growth and innovation in any organizational setting.

Specialties & Skills

Client Services
Business Ideas
CRM software
People Management

Training and Certifications

H20 (Training)
Training Institute:
IBM
Date Attended:
March 2009
Duration:
4 hours

Hobbies

  • Traveling, Team Sports, Personal Development, Outdoor Activities
    Participation in industry-related events, professional associations, or networking groups indicates a proactive approach to building professional relationships and staying connected within the field. Pursuit of personal development activities such as attending personal growth seminars or learning a new language highlights a commitment to continuous learning and self-improvement.