Technical Analyst
MEP
مجموع سنوات الخبرة :14 years, 8 أشهر
Built in Appliance Service and Maintenance support.
Generation of Technical reports and Product failure reports to support reliability improvements, preparing the daily activity status report on behalf of the service team.
experienced with Major Built in brands like, Bosh, Siemens, Teka, Baumatic, Aeg, Lg etc
ABU DHABI, U.A.E
Assistant to The Brand Manager, primarily responsible for HISENSE(Home Appliances) and EPSON(Printers) customer service support to Dealers and all individual customers in ABUDHAI, AL AIN Region
Responsibility to provide status updating about svc products(to customer &Supplier thru Mail )
Responsible to generate technical report for GRV & Customer replacement cases.
Generation of Technical reports and Product failure reports to support reliability improvements, preparing the daily activity status report on behalf of the service team.
Allocation of day to day job assignments and motivating the team members to meet deadlines.
Responsibility to provide technical support for Exhibitions(like GITEX, Hotel Shows & all)
Impart Technical Training and solutions to field Asst. Technicians and Sales merchandisers.
Maintaining the Quality Service Standards, Handling and swiftly resolving customer complaints in a professional and effective manner
Job Responsibilities: Assistant to The Service Manager, primarily responsible for G-HANZS customer service support to Dealers and all individual customers in U.A.E (Installation, Testing, Trouble shooting and Maintenance)
Fault finding and Troubleshooting to component level and Failure analysis in G-HANZS Audio and Video systems and G-HANZ SAMPO Home Appliances (Full range). All types of Televisions (CRT, PDP, LCD, LED, Smart TVs) Home Theatres, Recorders, Small Domestic Appliances, Cell Phones & IT products & Accessories etc…
Generation of Technical reports and Product failure reports to support reliability improvements, preparing the daily activity status report on behalf of the service team.
Allocation of day to day job assignments and motivating the team members to meet deadlines.
Responsibility to provide technical support for Exhibitions(GITEX, Hotel Shows) Impart Technical Training and solutions to field Asst. Technicians and Sales merchandisers.
Conducting training & Support workshops for distributors in their respective Service centers (Bahrain, India, U A E).
Maintaining the Quality Service Standards, Handling and swiftly resolving customer complaints in a professional and effective manner.
Team Care- LG Service Centre
Job Responsibilities:
Reporting to The Service Manager, responsible for all the Consumer Electronics products service of LG. (Installation, Testing, Trouble shooting and Maintenance )
Component Level Servicing of all Consumer Electronics Products of LG like All types of Televisions, Disc players, Home Theatres, Digital Audio Players, Computer Peripheral Devices etc..
Managed Technical service team of 7 service staff, allocation of day to day job assignments and motivating them to meet deadlines.
Maintaining good rapport within the department, through effective communication, leadership, discipline and motivation. Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-day operation of the service centre.
Supporting and Training Service Technicians to reach their fullest potential. Communicating daily with Support Centers for Customer complaints to ensure effective control and smooth operations of the entire region.
Evaluating weekly TAT achievement and producing an end of week spread sheet, Maintaining Parts Inventory and Productivity account, reporting to the Branch Service Manager on daily basis. Analyzing the check list of the repaired products, pertaining to customer units for pickup and deliveries
Attended Train the Trainer workshop
LG smart TV & introduction about smart home technology) Practical Training
Scored First Class
Scored First Class