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Sachin Rana, Service Desk Analyst

Sachin Rana

Service Desk Analyst

Dimension Data

Lieu
Inde - Bengaluru
Éducation
Baccalauréat, Computer Science
Expérience
2 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :2 years, 7 Mois

Service Desk Analyst à Dimension Data
  • Inde - Bengaluru
  • janvier 2017 à septembre 2017

Handled call and email based issues of clients,
Worked on Active Directory,
Did basic checks on Switches and Routers
Assigned tickets according to priority to on shift engineers

Technical Support à IBM
  • Inde - Bengaluru
  • mars 2015 à janvier 2017

Worked on Active Directory, Microsoft O365 admin console, Basic troubleshooting of O365 products, VPN connection issues and network connection issues (desktop level), Apple MAC troubleshooting.

Éducation

Baccalauréat, Computer Science
  • à Shree Rayeshwar Institute of Engineering and Information Technology,Shiroda
  • août 2014

Specialties & Skills

Citrix
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Windows Server
+Endorse 0
Mac
+Endorse 0
Cisco Routers
+Endorse 0
Active Directory
+Endorse 0
CCNA (Routing and Switching)
+Endorse 0
Active Directory
+Endorse 0
MAC and Windows Troubleshooting
+Endorse 0
CCNA (Security)
+Endorse 0

Langues

Anglais
Expert
Hindi
Expert

Formation et Diplômes

CCNA (Security) (Certificat)
Date de la formation:
December 2014
Valide jusqu'à:
December 2017
CCNA (Routing and Switching) (Certificat)
Date de la formation:
November 2014
Valide jusqu'à:
November 2017