ياسين حسن

• Lead training needs assessments across hotel departments and align learning with business
KPIs.

• Executed corporate training plans and ensured on-time delivery across all departments.
• Conducted job analysis and identified performance gaps to support HR strategies.
• Managed and tracked training budget utilization and coordinated vendor proposals.
• Improved customer service competencies through targeted training interventions.
• Designed departmental training reports and dashboards using Power BI.
• Coordinated logistics (travel, accommodation, visas) for local and international courses.
• Reduced training costs by 10% through vendor negotiation and materials optimization.
• Successfully coordinated training for 500+ employees across multiple sites.

• Managed HR files, policies, onboarding, and performance appraisal processes.
• Supported talent acquisition, compensation processes, and employee relations.
• Delivered onboarding and service excellence induction training.

• Designed training manuals, service excellence modules, and leadership development content.
• Implemented development plans aligned with business and operational requirements.
• Maintained organizational charts, job descriptions, and competency frameworks.