Sadakkathulla Tr

Provided technical support to end users for hardware and software issues
Installed, configured, and troubleshot operating systems (Windows)
Managed shared folders, permissions, and network access issues
Installed and configured printers (local and network printers)
Diagnosed and resolved basic networking problems (LAN/Wi-Fi connectivity)
Performed system maintenance, updates, and basic troubleshooting
Assisted users with email, software, and general IT-related queries
Ensured smooth day-to-day IT operations within the organization

• Resolved 200+ technical incidents within SLA timelines, achieving 95% customer satisfaction.
Provided desktop, application, and network support to end users across multiple departments.
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• Performed preventive maintenance activities improving network uptime by 15%.
Assisted in infrastructure upgrade projects that increased network bandwidth by 25%.
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• Installed, configured, and maintained hardware, operating systems, and business applications.

Reduced network downtime by 30% through structured preventive maintenance and monitoring.
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• Installed and configured routers, switches, and network devices.
Implemented software updates improving system efficiency by 20%.
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• Assisted in server migration projects reducing operational costs by 15%.
Provided WAN optimization support and ensured secure connectivity.