Operations Manager
Zomato
Total years of experience :11 years, 3 Months
* Products include the Zomato POS (Zomato BASE), Table Reservation (TR), Table Management (Zomato Book), Zomato Gold and Online Ordering
* Owning and overseeing client relationships for all product tech operations
* Coordinate with new/existing restaurants and clients towards excellent experience
* Identify problematic areas, maintain records, follow up and implement necessary resolutions
* Liaison with intra departments towards seamless operations
* Monitor restaurant activities through internal tools
* Analyse data and provide product related feedback
Senior Content Analyst:
Data collection and collation of restaurants building a strong product-base for Zomato
▪ Content Writing: Using in-house software to edit, update, and proofread website uploads inclusive of frequent checks on data updates
▪ Quality quantification of data using in-house analytic tools for accuracy and precision
▪ Market research and behavioral analysis of customers through in-house feedback to create user frequenting patterns, and creating products to enhance customer experience
▪ Data Analysis: Using Zomato generated tools to analyze the data and fill in any gaps that may exist
▪ Using Social Media platforms such as Facebook, Instagram, Twitter to collate data related to restaurants on Zomato
▪ Proactive assistance to Sales Team: Generating sales leads through frequent engagements with restaurant owners
Senior Support:
• Create analyse and compile reports using multiple programs to provide well maintenance data reports
in a timely manner for the sales representative.
• Handled high-level business accounts; complex client requests, order processing, coordinating of client service needs and operations
• Prepared presentations and marketing materials needed for prospective clients, working closely with Sales team, Finance, Sales & Tech teams
• Trained team members towards their job roles and on various processes
• Managing the process for onboarding an advertising client, Invoicing, banner management for the website, handling special data-analysis projects
> Areas of academic emphasis include; Specialization in Product Design, usage of software like AutoCAD, 3dsMax, Adobe Photoshop, and Microsoft Office Suite > Participated in INDEX Student Challenge 2011 (theme: Re-Use); - Received Certificate of Accomplishment > Participated in Sit In Shade UAE Student Competition 2012; - Designing an outdoor seating for general public - Finalist of the competition-winner - Received Certificate of Accomplishment Certificate Program in Interior Design (June, 2009)