customer accounts supervisor
FEWA
Total years of experience :14 years, 0 Months
Prepare letters and make calls to follow-up with customers on overdue accounts (outstanding fees) Monitor account details of non-payments, delayed payments and irregularities Work closely with center principals to understand and resolve issues on non-payments and delayed payments Make arrangements of re-payment within the established guidelines and procedures Perform other related duties as required and assigned by supervisor To ensure the clearing of Customers will finish within the shortest possible time Follow-up customers delayed clearance and try to know who's the responsible and finish it at the same time prepare an a report for the new customers service activation and send it to the management to insure that all work procedures working fine prepare daily report clearance and send it to the management to insure that all work procedures go’s in the correct way follow up the web services for the customers regarding about service activation and service reconnection
• From (16/02/2014 - till - 01/11/2014) in customer care and inbound sales section
Tasks:-
Assisting in Sales : Selling the company’s products and services
(“One of the top sellers for 8 months in sales section”)
Handling Problems : solve the problems or at least propose some solutions to customers
Ensure that the needs of customers are being satisfied. And provide excellent customer service and to promote this idea throughout the organization they work for.
• From (01/11/2014 - till - now...) Help desk and finance audit officer
Receiving daily financial reports and audited
Follow-up to the financial situations of customer accounts and do the appropriate procedures
Send and receive e-mails to and from the company's staff to check
Appropriate action for each case of accounts
close the cases that already done
Receiving the customer calls and handle requests
data entry
preparing the daily audit finance report and send it to higher management
follow up the pending cases
close the cases that already done