Service Promotion Representative
Al Abdul ghani motors
Total years of experience :10 years, 10 Months
Manage, coordinate and maintain calendar of appointments for Toyota and Lexus service centers.Send reminder to customers one day prior to their appointment and pending vehicle service timely.Review and reply to emails, inquiries and determine if executive action is required. Maintains a filing system and protects confidential customer information. Anticipate and prepare meeting materials and charts. Handle customer complaint, provide appropriate solution and follow up to resolve any issue. Independently manage teamwork and multiple branch tasks. Assist in additional projects as assigned. Provide business documentation support, including report writing, presentation creation and spreadsheet preparation and distribution of such materials. Access and maintain customers data records for Department Assets. Directly report to Branch and Operations Manager
Supervise smooth departures and arrival procedures. Assist the customer service supervisor by providing the necessary data to fill the shift reports. Proactively seeks out the terminal pressure points and prioritize. Conduct team meetings, Assign dedicated allocation to customer service agents for daily different tasks. Ensure the team is informed well about the latest updates and policies. Provide clear and constant feedback to terminal Duty Manager in the event of any disruption or facilities problem. Maintain a concise, clear and factual shift report to be transmitted to enable handover and task follow up. Prepare reports for any delays and disruption. Handle customer complaints, provide appropriate solutions and follow up to resolve any issues
Prepares, compiles, and sorts documents for data entry. Verifies and logs receipt of data. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners. Performs high-volume data entry using word processing, spreadsheet, database, or other computer software. Reviews data for errors, missing pages, or missing information and resolves any discrepancies
March 2024 - continue
I have done my bachelors with the majors in journalism