sadia masood

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Highlights
• Assisted the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Pivotal in coordinating, monitoring and reporting on daily operations; involved in recruiting, training & supervising employees.
• Managed employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitored and maintained suitable store inventory levels.
• Ensured the store environment complies with health and safety regulations.
• Maintained clean, organized and aesthetically pleasing store front.
• Resolved customer complaints and concerns in a timely manner.

Highlights
• Processing internal arrangements such as travel, training sessions, and team-building events.
• Maintaining internal records, which may include preparing, issuing and filing company documentation (e.g. sick leave,
maternity leave, etc.).
• Communicating with recruiters and other external parties.
• Updating company policies and ensuring legal compliance.
• Acting as the first point of contact for all personnel queries.
• Setting up interviews and corresponding with prospective employees in a timely manner.

Care UK as Point of Contact
Highlights
• Documented and maintained patients’ records properly
• Helped patients with their daily activities
• Recommended patients to the doctors or psychiatrists for further examination
• Built relationship with patients and their families so as to build trust
• Assisted patients to manage their emotions through de-escalation strategy