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Operation head في Al Waha

• الإمارات العربية المتحدة - الشارقة
• يونيو 2013 إلى يناير 2015

Customer Acquisition
 Encouraging new small business for developing their Brand and creating an online presence using different channel such as website designing & implementation.

 Using of Social Media as branding like Face Book, Twitter, linkedin, YouTube, online directory registration and Search engine visibility for searches on Google, Yahoo, etc..
Development
 Developing Customized website designing according to client specification starting from Domain Name registration, Hosting, Designing jpg file for approval before coding.

 Based on the requirement and approval, designing the website using the following Languages and Software
 HTML  HTML5
 CSS  CSS3
 PHP  JavaScript
 Jquery  Jquery Mobile
 Ajax  Adobe suit
 Photo Shop  Dreamweaver

Support  Providing Support to Client using different support channel including E-mail Support, Phone Support, On Site support, Online support using Remote Desktop



Support  Supporting and troubleshooting server issue Linux, Windows, Assisting customer in configuration of E-mail Client such as outlook Configuration of E-mail ids.

 Training the customer on how to use the product, and educating about the issue to reduce complain calls

 Maintain a track record of repeated issue and providing a permanent solution.
 Preparing training modules based the issue for Research and Development

 Managing the entire hosting for the client for the year and assisting client on renewal of Hosing and Domain registration


Project Completed Languages Used


www.zuhour-garden.com (Dubai) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver
www.burhanigroup.ae (Ajman) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver, Flash
www.gulfwayelectrical.com (Sharjah) HTML, Photoshop, Dreamweaver
www.smell-and-smile.com (Dubai) WordPress, Search Engine Visibility, SEO friendly
www.gptour.ae (Dubai) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver, Multiple languages integration in the website
www.horizon2rs.com (Ajman) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver
www.salonnelli.com (Responsive website) (Sharjah) HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.aisha-beauty-saloon.com (Responsive website) (Sharjah) HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.sunlighttourism.com (Dubai) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver, Multiple languages integration in the website
www.nawaembeautysaloon.com (Responsive website) HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.sadafalkhaleej.com (Sharjah) HTML, JavaScript, CSS, PHP, PhotoShop and Dreamweaver, Flash
www.etu-fitout.com (Responsive website) Abu Dhabi HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.airwellcare.com (Sharjah) WordPress, Search Engine Visibility, SEO friendly


Previous Job Profile (Team Supervisor) in Arya Technologies & Engineering
Process ( Motion Telecom Australia)

Motion Telecom is an established provider of telecommunications services in Australia, with international offices in New Zealand and Singapore. Since its inception to the market, Motion Telecom has extended its product line to meet the demands of both residential and business customers.

Duties involved
 Managing a team of 10 Customer support Analyst for an outbound process
 Training and development on the product designed by motion telecom
 Conducting product training for the CSR
 Training Agents on customer service skills, Business Communication, and Sales
 Certifying Agent after the training and providing feedback.
 Motivating and encourage the team to drive performance
 Managing the Avaya for auto dialing for customers
 Organizing the lead file according to the specification