Chief Information Officer
Al Qamra Holding Group
Total years of experience :12 years, 10 Months
* A solid understanding of technology
* Deep knowledge of business principles
* Extensive experience working in technology and/or business roles within a company.
* Analyze a company’s current technology infrastructure and align it with the business’ strategic plans.
* Work very closely with other C-level executives and will be directly involved in outlining and achieving the
company’s strategic goals.
* Develop a communication system for the company, including network infrastructure, wide area
connectivity, etc.
* Work closely with project managers to ensure optimum allocation and utilization of technology resources.
* Supervise and recruit technology staff.
* Ensure that the company’s IT operations adhere to local laws.
* Ensure the security of the business’ IT assets. This is a particularly problematic situation for businesses in
light of the recent spate of hacker attacks.
* Work closely with other C-level executives to create strategic plans for the business’ future growth.
* Establish the IT department’s operative goals and objectives.
* Work with the CTO (if any) to develop and implement new technologies.
* Responsible for every facet of the company’s IT infrastructure and other technology resources.
PREVIOUS EXPERIENCES
* More than four years in Al Qamra Holding Group handled Several Positions which include Head
Operations and GM in Suffix Solutions affiliated to AQHG
• Over see technical requirements of projects or contracts.
• Facilitate training for the technical support team including documentation.
• The point of contact between the IT Team and the local team in Qatar.
• Resolve all issues of the client on time in regard to technical and other product related concern.
• Monitor projects to make sure that all client requirements are met and that they are satisfied with the result.
• Provides Technical Support for all products and projects implemented or sold to the client.
• Report to the Board of Directors and make sure that they are updated with all issues and status of current projects.
• Reduce costs and equipment functionality in a multi-shift operational environment.
• Monitor production equipment operations, ensuring integrity of production, packaging and distribution operations while maintaining productivity levels.
• Interview, hire, train and dismiss personnel; performed evaluations and decided on salary increases and promotions as required.
• Track and report incidents of damaged product for senior management review.
• Streamlined processes and procedures so that all service levels were met with
regard to internal and external customer expectations.
• Acted as escalation point for team to resolve critical customer service issues.
• Built a motivated team through planning and behavioral interviewing hiring practices.
• Created a team spirited atmosphere through implementation of employee incentives.
• Oversee Security Patches testing and implementation in Qatar and International Branches servers and carry out routine maintenance.
• Harden, patch, administrate and support production side of Hardcat, Time Attendance and CA Workflow.
• Responsible for Incident / SRF management, EDMS servers.
• Provide client support to third party for core banking applications like Reuters Dealing System, Reuters 3000 Xtra, Reuters for Blackberry, Reuters 3000 Xtra web access through Citrix, Bloomberg, SWIFT and OPICS.
• Provide Second and & Third Level Support to AD, DNS, SharePoint Portal, Exchange, DHCP, WINS, SMTP and MS SQL 2000/03/08.
• McAfee ePO, McAfee Endpoint Encryption, DMZ ePO
• ECC Frontend Implementation at AJIB, First Finance, Customs, National Leasing, Qatar National Cement, Al Jazeera Islamic Company
• Procurement Management System & Phone Bill Tracking (Fintune) for Financial Control
• WSUS implementation in International Branches as part of International audit compliance for sites in Syria, Sudan, Oman. Kuwait, London and Mauritania
• GPO-Client implementation in Qatar, international branches in Syria, Singapore and Mauritania
• ATM hardening and Antivirus Implementation
• Instant Cheque Book Printer System Hardening at Al Sadd, City Center, QSC and Kharthiyat
• DR Site Preparation (Switzerland) for Domain Controller, Exchange 2007 and ISA 2006
• Training Support Engineers and IT Coordinators regarding client support at local & international branches of the bank.
• Developed and maintained documentation regarding Systems Profile, Standards & Procedures, Check Lists, Installation Manuals and User Manuals.
PROJECTS
New Call Centre System Implementation
• Provided and managed all user support process to assist in the new call centre implementation.
Client Modelling
• As Team Leader implemented GPO across the entire bank (Head Office and local (Qatar) and international branches). International banking standards were adhered to; baseline of Audit and IT Security. Conducted training on troubleshooting for support staff. The project was conducted over 9 months with a team of 7.
eDate
• As System Administrator headed a team of 5 for 2 months; project was conducted at Qatar for QCB Regulatory. Worked on Windows 2008 / XP and java.
MS Patch Implementation
• Implemented the project at Qatar and international branches over a period of 6 months along with 5 team members. Worked on 2003 / 2008 & XP Pro, WSUS.
OPICS Upgrade
• Upgraded to latest version without zero downtime within target time frame and data integrity
Branch Automation System
• Responsible for hardware configuration and client installation for New Branch Automated System.
HRMS
Provided support to HRMS Project Team for installation and configuration of application server and clients for develop and UAT.
IP Telephone
• Member of the team which handled the IP telephone implementation for the entire the bank.
OAC Implementation
• Team Member of Juniper (OAC) implementation.
New Branch Setup (IT Infrastructure setup)
• Team Member for setting up IT infrastructure of new local and international branches. Handled Workstation and Network (VPN & IP Sec) configuration in Bank Representative Offices in Iran and Mauritania Branch; Initial Public Offer (IPO) - Masraf Rayan and Barwa.
Configuration and Administration Project
• Configured Windows 2003 & 2008 Servers. Initially hardened to block loopholes and then softened as per business and application requirements.
Bachelor of Science in Information Technologies