IT Asset Management & E-Procurement Specialist
Juma Al Majid Holding Group L.L.C
Total years of experience :24 years, 1 Months
• Spearheaded IT asset management initiatives, leveraging 4 years of experience to optimize asset lifecycles from procurement to disposal.
• Managed a diverse range of assets, including hardware, software, and licenses, ensuring compliance with industry standards and regulations.
• Collaborated cross-functionally with procurement, security, and compliance teams to enhance asset management processes and achieve cost savings.
• Led audits of IT assets, maintaining accurate inventory records and reducing discrepancies by 20%.
• Managing the invoice review and accounts payable process associated with acquiring and using vendor services.
• Work closely with IT management and individual managers to analyze and understand their short and long-term business needs.
• Manage evaluation of multiple IT products and services to meet a wide range of requirements for the Juma Al Majid organization, its BUs and projects.
• Manage the selection and acquisition of vendor products and services for large and complex IT systems, projects and services.
• Evaluation of how those products and services are meeting JAM identified needs and requirements.
• Develop budget estimates and staffing requirements for team.
• Achieve the highest value service from vendors and evaluate vendor performance according to established performance metrics.
• Manage the staff of Vendor Management / Asset Management to assure that JAM IT deliverables from vendors and suppliers are delivered promptly and that they satisfactorily meet Parsons Business needs and objectives Coordinates with external vendors for service requests related to location infrastructure components.
Installing and configuring around 200 PC’s according to DWC requirements.
Taking Image backup and deploying image on all PC’s and Laptops.
Giving support to users from Ministry of Defense, Dubai Police, State Security Department, Immigration, Dubai Health Authority (DHA), Dubai Air Navigation Services (DANS), Dubai Civil Aviation Authority (DCAA), and His Highness Offices .
Managing Inventory Control § Checking Network connectivity.
Backing up files and wiping hard disks after the show and getting all PC’s according to inventory.
Maintaining SLA requirements of Dubai Airport Authority.
Got promoted from IT Support to Asst. System Admin
• Prepared the environment for deployment of
Windows Server 2003 and Server 2008.
• Maintain, monitor and Troubleshooting Windows
Server 2008 acting as a Domain Controller,
Microsoft Exchange Server 2003, exchange 2010, File
Server and GFI Mail Security.
• Administration of All Servers, Clients, Network, DNS,
DHCP etc.
• Administration of VMware, Windows Servers,
Microsoft TMG, Forefront Security, ISA Servers, etc.
Monitoring of windows server recourse utilization.
• Managing and coordination with team 15000 users to
provide IT support.
• Managing and designing documentation related
Servers.
• Installation, configuration and deployment of new
server.
• Daily log monitoring with backup and server health
checkup.
• Experience in backup and recovery of Virtual
machines and virtual servers.
• Configure and deploy virtual machines (VMs) and its
recourse and services through the VM-Sphere Client.
• Export and Import VM between different host
machines.
• Resource monitoring managing configuration,
updates, backup, and recovery.
• Administrator of office 365.
Officer IT Support
Kout Food Group, Kuwait
• Managing and leading a team to provide maintenance and tuning to maximise 24x7 SLA availability for 160+ sites including Burger king, Pizza Hut, Applebee’s, Taco bell, Kababji, Burj-al-Hamam.
• Responsible for the systems build, configuration, testing and installation of NCR EPOS for Burger King and Pizza Hut.
• Delivered 2nd and 3rd level support, trouble shooting, installation of various in-store applications, hardware and networks.
• Developed and provided training in support and technical trouble shooting of NCR Aloha and SDM (Specialized Delivery management) applications for all the Brand Operations and Contact Centre managers and supervisors.
• Accountable for managing & maintaining all NCR product licences in 350 sites in Kuwait, UK and Iraq.
• Specified and managed the delivery of an IT Helpdesk Service Solution based on MS SharePoint for tracking IT incidents, reporting and case management for future reference.
As a designated “Sr. IT Support Engineer”, my profile includes providing technical support to major client of the organization.
Complete IT setup and Network design as per client requirement.
Installation and configuration of Microsoft Server 2003 servers in domain environment.
Taking care of onsite support to clients and remote support as well.
Administrating and Maintaining Windows Server 2003, Server 2003 R2, Windows Server 2008 R2
Installation and configuration of new hardware and software micros system
Responsible for security Policies and creating local users.
Performing backups for systems and user date.
Applying operating system updates, patches, and configuration changes.
Responsibility for documenting the configuration of the system
Implementation of policies for the use of the computer system and network
Installation and maintenance of system software.
Supporting of micros application and installation in various Gulf countries according to the company requirements.
Provide system support for the users, maintenance of LAN networks
As a designated "Sr. IT Support Engineer", my profile is to provide technical support to major client accounts in our organization. Handling 40 Stores which includes Burger king, Pizza Hut, Applebee's, Kababji, Rifai, Scoop A Cone, Burj-al-Hamam, Seven Seas, and Rifai Factory. The Job profile includes handling of Overseas projects (Dubai, Bahrain & UK); Giving support to owner & higher officials in Head office with respect to IT related issues. The major areas of function are hardware trouble shooting, installation of various operating systems and network maintenance and tuning. Troubleshooting of in-house developed MS SQL database.
UK Experience
IT Administrator & Supervisor.
Worked as IT Administrator cum Supervisor, handled servers such as Domain Controller, File and Print Server, ISA server, Exchange Server, Backup and Antivirus server. Attended remote calls of Burger King, Maisonblanc, factory and two primary offices as and when required. Updating daily sales of all brands and creating new menus (keys) as and when there was new items/promotion.
Training and Implementation: During my 2 months stay in UK, I had training on assembling and installing Kitchen Minder and Digital Menu Board (DMB) in both hardware and software on behalf of Kout Food Group, Kuwait. This was later implemented in all Burger King restaurants, Kuwait.
IT Support Resident Engineer January 2007 -July 2007
Coaxial Computer, Kuwait
Maintaining Client PC, Planning & Installing Microsoft Product Windows 2000 & windows 2000 server on LAN & WAN Environment. Troubleshooting and maintenance of Computers & POS Systems, Hardware & Network related products and Installing Printers. The Job profile included Network installation & support, Technical Support, installation of Server Operating system, Client Operating system, End user support to various clients namely Kout Food Group Head Office, Burger King, Pizza Hut, Kababji, Applebee's, Rifai, Boost Juice, Burj- al-Hamam and their Warehouse.
Hardware & Network Support December 2004 - December 2006
Electronic Engineers Co. (ETC), Kuwait
Installation of softwares including, operating systems, drivers, office and design tools. Repair/Service of all types of Hardware, Networks, Printers, Wireless Network and Peripherals. And taking care of Service department.
Taking care of service department, handling correspondence and queries of customers, dealing through phone, Fax, Email and personal visits. Preparation of quotations and invoices as well as filling the same. Motivating and participating in sales promotion activities, providing technical support to major client accounts in the organization.
Data Tech Computers Pvt Ltd is an ISO 9001-2000 certified company.
Administration February 2003 - July 2003
Round Point Trading Co. (L.L.C), Dubai
Sending quotations and other details of company and products to the customer through Email. Handling correspondence and queries of customers and dealers through phone, Fax, Email and personally. Preparation of quotations and Invoices as well as filling the same.
As a Project Leader, supplying numerous new PCs, laptops, printers, scanners, etc. Setting up networks, including network mapping/cabling, and server installation providing back-up solutions, network tuning, virus updates, disaster management and recovery. Installation of software, including operating systems, drivers, office and design tools Repair/Service of all hardware and peripherals. Also looking after sales of IT products.
Senior Service Engineer 1999 - 2000
DI-SU SYSTEMS, Baroda, India
Supplying numerous new PCs, laptops, printers, scanners, etc. Providing technical LAN support, including hardware troubleshooting, Operating system installation and network maintenance/tuning. Oracle Database installation and administration.
Higher Secondary Certificate (HSC) March 1999 Baroda High School, Baroda, India.
Secondary School Certificate (SSC) March 1997 Vidhya kunj High School, Baroda, India.