Global Satellite Tracking Engineer
International Committee of the Red Cross (ICRC)
Total years of experience :13 years, 8 Months
- Acting as a coordinator and administrator between different ICT stakeholders (ICT project managers, platforms' responsible, external interlocutors, and service providers) to integrate solutions.
- Participating in the evolution of platforms and the smooth running of operations.
- Anticipating needs, identifying and solving issues (at level 3 'high'), and providing orientation on technologies linked to the platform.
- Responsible for providing monitoring of the platform as per the institution's guidelines.
- Designing and training ICT level 2 personnel, and providing related documentation to platforms.
- Participates in and feeds the technology strategy.
- Participates in the platform strategy and evolution.
- Organizing, supporting, and monitoring the use of satellite tracking for ICRC delegations (sites) worldwide.
- Providing the necessary professional training for the users worldwide.
* Training and support field missions trips:
Beirut, Lebanon 2016
Cairo, Egypt 2017
Toulouse, France 2017
Cairo, Egypt 2018
Geneva, Switzerland 2018
Bogota, Colombia 2018
Nairobi, Kenya 2018
London, UK 2018
Abuja, Nigeria 2018
Bangkok, Thailand 2018
Tunis, Tunis 2018
Djibouti, Djibouti 2019
Tbilisi, Georgia 2019
Geneva, Switzerland 2022
Beirut, Lebanon 2022
Geneva, Switzerland 2022
Rotterdam, Netherlands 2022
2022 Jerusalem, Palestine
- Team Leader for the training team.
- Prepare and review detailed requests for proposals.
- Prepare products presentation, manuals, and demos.
- Meet the clients for gathering their current requirements.
- Providing product trainings and giving updates to the partners.
- Understand manuals and the market trend for improved sales.
- Support Sales Team in big projects and significant deals.
- Sales Engineer and Account Manager.
- Technical Support Engineer for both hardware and software systems. Involved in the installation of the firmware for tracking devices that are based on GPS/GPRS. Registration and management for new and existing clients.
- The main support for troubleshooting the devices installed at the end user, client’s requests, and solving issues.
- Software installation at the client's site with the necessary training needed and support for the client in the field.
- Providing technical assistance and trainings for customers on ERP systems.
- Providing support for IT hardware, software, and networks.
- Maintaining excellent working relationships with customers, on-site services, sales, and marketing agents.
Graduation Project: “Transfer Data using Laser through Air”.