Aya Al-Khateeb

• Teller Duties:
o Cash Deposit/withdrawal from Customers accounts
o Wire Transfer money locally and internationally
o Convert Currency
o Input the salary slips from companies into the system
o Deposit Cash amount from Cheques into system
o Audit the reports of all the tellers at the end of every working day.
• Customer Service Job duties:
o Contact Customers regarding new/old cards
o Contact Customers regarding loans and their instalments
o Deal with local and international cash transfers
• General Duties:
o Archiving all documents and then fill them in their respective locations
o Submit Cheque books to companies
o Clearing Cheques from all the local banks in Jordan
o Archiving post-dated Cheques
• Gather information regarding the company’s competitors
• Ascertain new niches in the company’s field of operation.

Am working as customer service in national express card, How to improve our service to customer, How we know what customer need and want, How to solve customer problem, How we could attract new customer to deal with us, How we manage our service