Saed  Thawabta , Public relation officer

Saed Thawabta

Public relation officer

Emirates Airlines

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, hotel management
Expérience
11 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 2 Mois

Public relation officer à Emirates Airlines
  • Émirats Arabes Unis
  • janvier 2014 à janvier 2016

take of sickness cases inside the airport
•Handling death cases on board EK aircrafts and Dubai international airport
•To provide operational management (MAS/ASM) with reports of any/all irregularities faced during the shift and to prepare written reports for the administrative management where such has been identified as requiring follow-up.
•Follow up with hospitals and family members of passengers in an efficient and professional way .
•Examine and report operational problems such as delay in case of any medical cases or medical requirements for passengers on board flights .
•Make sure that high standards are maintained while handling disruptions

Airport services Agent
  • janvier 2007 à janvier 2014

: check in area // gate handling, terminal 3 Dubai.
•To provide quality service to passengers in respect to check-in, boarding, special services, lounges,
•Airport hotel and baggage services.
•Make sure that passengers are handled in a consistent and efficient manner.
•Maintain high standards of customer service, safety and security while checking in and boarding passengers .

Customer Service Supervisor à AL QASR Hotel
  • janvier 2004 à janvier 2006

Éducation

Diplôme, hotel management
  • à AL Quds open university
  • janvier 2006

Specialties & Skills

ADMINISTRATION
COACHING
CUSTOMER SATISFACTION
CUSTOMER SERVICE
LEADERSHIP
MENTORING
QUALITY
WRITING

Langues

Arabe
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Anglais
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