Senior Organizational Development Expert,
Municipality Department-Ras Al Khaimah
Total years of experience :19 years, 8 Months
Providing organizational support for strategy development, planning and risk management, tracking and evaluating
organizational performance, data and insight, and government and external relations.
Establish and maintain a quality system to ensure a organization’s facilities, equipment, personnel, methods, processes, and procedures conform to both internal guidelines and regulatory standards.
Managing all QA functions, working with cross-departmental leadership to deliver high quality services
Identify opportunities in entire organization for improvements and execute Operational Excellence and Process Improvement / Best Practices. Provide coordination of all activities relating to Operational Excellence and enhancing knowledge of the tools and techniques of Operational Excellence / Lean methods
Providing training and consultation to all organizational units in planning, documentation and implementation of Ras al khaimah Governmental Excellence Program (SSPGE) requirements, and ISO 9001:2000 requirements
Establishing and maintaining a system regarding quality policy, goals, processes and effective performance-including monitoring and measuring the system's effectiveness and efficiency, documents quality assurance policies and procedures in association with various Departments Heads and the Hospital Director, regularly reviews quality assurance standards, studies existing hospital policies and procedures, and interviews hospital personnel and patients to evaluate effectiveness of quality assurance program, compiles and writes training material and conducts training sessions on quality control activities, Reviews new or modified program, including documentation, diagram, and flow chart, to determine if the process will perform according to user request and conform to guidelines
Responsible for driving improvements to achieve outcomes in (JCI) accreditation and compliance performance measures; Supports delegation functions within Health Plan to optimize group compliance with accreditation requirements; Works in collaboration with Quality, Network Management teams and providers to monitor and evaluate delegation performance of medical groups.
High-level research skills in careers