Marketing & Sales Manager
Cherry Trading Company
Total years of experience :16 years, 6 Months
Managed all employees, work flow, budgets and duties in the entire Eastern Province. Including but not limited to, B2B sales, creating bids and contracts. Followed and kept up to date safety laws and regulations, employee laws, business license and regulations.
Developed business plans and strategies to exceed company revenue targets.
Accomplished Business Development activities by researching and developing marketing opportunities and plans.
Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals.
Trained and coached team of representatives to deliver high standard of customer service.
Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls.
Ensured that promotions are current and set up to company standards in district.
Planned and implement successful events designed to drive traffic into the store.
Achieved a shrink percentage of 3% by effectively training team in inventory control and customer service.
Responsible for the department's profitability using creativity and company's marketing tools.
Reported daily sales goals and results to Department Store Manager.
Managed the set-up of displays and merchandise and responsible for auditing inventory and ordering products
Oversee inventory control, ordering, food sanitation and quality control of food products.
Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
Specialized in hiring and training Saudi citizen’s.