Quality & Continuous Improvement Specialist
King Fahd University Of Petroleum & Minerals
Total years of experience :18 years, 1 Months
Provides continuous service improvement and process improvement methodologies and discipline throughout the university. Responsible for acting as a change agent and continuous improvement champion; lead and implement process improvement projects to solve business process problems. Provide LEAN Six-Sigma tools, as well as analytic skills and support in problem solving applying the DMAIC & lean framework & Quality loop based on Plan, Do, Check, Act (PDCA) principles.
• Deputy Chairman of the Planning Committee of the university responsible for the preparation, coordination and implementation of University wide strategic plan.
• Ensuring the maintenance of University policies and procedures. Responsible for SOP’s.
• Facilitating the decision makers with data & information for planning, fixing a benchmark & quality assurance programs.
• Instrumental in improving quality of academic standards, administrative activities compatible with Saudi National Commission for Assessment and Academic Accreditation.
• Successfully developed key performance indicators to augment the quality levels of administrative departments.
• Responsible for all aspects of the university projects, including: meeting deadlines, time management, follow-up on regular basis and preparation of project completion reports.
• Member and contributor of the university recruitment and scholarship committees.
• Pivotal in driving sales activities, presented the layout of operations, focused on the promotional activities, delivered robust services to steer activities.
• Developed and recommended product positioning, packaging & pricing, sales and marketing strategy to produce highest possible long-term profit and market place.
• Preparation and analysis of sales reports, analysis of the turnover ratios, monitoring expenses, supervision of stock maintenance and reduction in stock losses by efficient inventory maintenance.
• Steering administrative activities by checking database, managing stock movement, organizing Audit activities as per requirements, making adjustments wherever necessary.
• Managed human resource operations by mentoring employees, analysing their performances, imparting them with proper skills to inculcate leadership qualities & focussing attention on reducing attrition rate & establishing employee retention.
• Instrumental in generating revenue from benevolent individuals & corporations to propel the activities of the organization.
• Mentoring & motivating junior volunteers in techniques to stimulate donors to donate more funds to the organization.
• Successfully increasing the charitable revenue by employing sound marketing activities thus enhancing revenue.
• Instrumental in delivering customer satisfaction through customer service management & measuring the satisfaction level.
• Overseeing the whole of Eastern Region & successfully enhancing Salesmen Performance, implementing & restructuring procedures of the sales department to streamline processes & obtaining improved satisfaction levels.
• Deftly handling Market Research activities & analyzing competitive forces operating in the market, monitoring strategies adopted by the competitors, checking on availability of products & striving towards achieving a higher market share.
o Interacted with customers to provide information in response to inquiries about
products, services, to handle and resolve complaints.
o Communicated with customers on the phone and in-person.
o Understood customer’s need and requirement and recommended suitable advertising
space and marketing channels.
Compiles and maintains records of business transactions and office activities of establishment.
My project topic was: Investigation of obstacles and stimuli to consumption of optional individual Islamic life insurance services (Takaful) in the Saudi society.
My project topic was: Recycling and marketing fish waste in the Eastern Province, Saudi Arabia.