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Saeed Pathan, Delivery Manager

Saeed Pathan

Delivery Manager·Qualified Recruiter

India

Bachelor's degree, Business Administration

Work experience

Total years of experience: 8 years, 9 months

Delivery Manager

October 2023 - Present

Qualified Recruiter

Pune, India

October 2023 - Present

• Lead end-to-end RPO delivery operations across 30+ client accounts, ensuring SLA
compliance, hiring targets achievement, and process consistency.
• Manage multi-location recruitment teams (50+ members), driving performance, KPI
adherence, coaching, and accountability to maintain 95%+ SLA compliance.
• Implement and monitor quality assurance frameworks, reduce errors/rework by 30% and
ensure only top-tier candidates are presented to clients.
• Optimize recruiter productivity through standardized workflows, process automation, and
digital tools, achieving 20-30% faster time-to-fill and 20% improvement in submitted-to
hire ratios.
• Partner with clients for workforce planning and hiring strategy, contributing to 10-20%
growth in account revenue through efficient recruitment outcomes.
• Conduct weekly and monthly performance reviews, leveraging recruitment analytic and
dashboards to improve hiring funnel metrics and reduce cost-per-hire by 10-15%.
• Handle client escalations and risk mitigation, proactively addressing pipeline gaps, offer
declines, and turnaround delays to maintain delivery continuity and client satisfaction.
• Build and maintain strategic client relationships (25-30 clients), aligning recruitment
strategies with workforce goals and conducting regular business reviews.
• Lead training, certification, and on boarding programs for recruitment teams, improving
quality scores and reducing ramp-up time by 25%.
• Track revenue, placements, and hiring metrics, ensuring recruitment operations contribute
to positive financial outcomes and account profitability (8-12% YoY).
• Conducted final-stage interviews and behavioral assessments for all incoming recruiter,
sourcer, and team lead positions, ensuring superior internal talent quality and cultural fit.
• Introduce data-driven recruitment strategies and process improvements, resulting in faster
hiring cycles, better-quality placements, and enhanced recruiter efficiency.
• Ensure compliance and quality standards across all recruitment touchpoints, delivering a
high candidate experience and maintaining client trust.

Company industry:
Recruitment & Employee Placement Agency

Lead Recruiter / Team Lead

April 2021 - October 2023

Qualified Recruiter

Pune, India

April 2021 - October 2023

• Supervised a team of 18-20 recruiters delivering on high-volume staffing projects for RPO
and direct clients across construction, skilled trades, and technical domains.
• Provided hands-on support in Boolean search optimization, sourcing strategy, and
candidate screening, ensuring adherence to client specifications.
• Owned the full recruitment life cycle—from job posting and sourcing to interview
coordination, offer negotiation, and on-boarding.
• Partnered with hiring managers to define job requirements, skill sets, and cultural fit
parameters for trade-specific roles.
• Conducted comprehensive pre-screening interviews to assess technical competencies, work
authorization, and salary alignment.
• Negotiated compensation packages and managed closing processes for both contract and
permanent placements.
• Managed recruitment for W2, 1099, and C2C engagements across visa categories (H1B, GC,
Citizen, EAD).
• Utilized majorjob boards and sourcing tools: LinkedIn (Recruiter & Sales Navigator), Dice,
Monster, CareerBuilder, Indeed, ZipRecruiter and Resume Library.
• Worked within leading ATS/CRM platforms such as Bullhorn, Zoho Recruit, Salesforce,
Manatal, and Ceipal to manage candidate pipelines and client communications.
• Prepared weekly and monthly performance reports, tracking KPIs including submissions,
interviews, offers, and placements.
• Trained, coached, and mentored new recruiters, improving sourcing effectiveness and team
performance.
• Ensured compliance, accuracy, and presentation quality of all candidate submissions before
client delivery.

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Senior Technical Recruiter

December 2018 - January 2021

Qualified Recruiter

Pune, India

December 2018 - January 2021

• Managed end-to-end technical and non-technical recruiting for RPO and direct clients,
achieving successful placements in IT, engineering, and skilled trade roles.
• Partnered with clients and hiring managers to define role requirements and manage
expectations throughout the hiring cycle.
• Specialized in recruiting for: IT Roles: Software Engineers, Developers, Architects, QA/Test
Engineers, DevOps Engineers, Business Analysts, Project Managers, Database & Network
Engineers.
• Non-IT & Skilled Trades: Mechanical Engineers, Electrical Engineers, Project Managers,
Architects, HVAC Technicians, and Maintenance Specialists.
• Sourced active and passive candidates viajob boards, internal databases, cold calling,
referrals, social media, and networking events.
• Conducted detailed phone screens and technical assessments, ensuring high-quality
submissions and strong candidate experience.
• Negotiated compensation, coordinated interviews, and followed through from offer
acceptance to on boarding.
• Maintained and updated candidate data in ATS/CRM tools (Bullhorn, Salesforce, Ceipal,
Zoho), improving visibility and recruitment tracking.
• Delivered weekly reports to account managers on job status, submissions, and interviews,
enhancing transparency and alignment in recruitment processes.
• Retained long-term clients through consistent delivery and proactive communication,
fostering partnerships lasting over 16 months.

Company industry:
Human Resources Outsourcing

DebtCollector

May 2017 - September 2018

Credence Resource Management Pvt Ltd.

Pune, India

May 2017 - September 2018

• Handled account payments and provided information regarding outstanding balances.
• Handled high call volume per day. Negotiating payments while continuing to build a positive
relationship with customers.
• Achieved monthly targets and was recognized as employee ofthe month in 3 different
tenure group.

Company industry:
Business Support Services
Job role:
Banking

Education

Savitribai Phule Pune University

June 2018

June 2018

Bachelor's degree, Business Administration

India

Savitribai Phule Pune University

January 2018

January 2018

Bachelor's degree, Human Resource

India

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
APPLICANT TRACKING SYSTEMS
Intermediate
APPLICANT TRACKING SYSTEMS
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
TALENT RECRUITMENT
Intermediate
TALENT RECRUITMENT
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFORCE PLANNING
Intermediate
WORKFORCE PLANNING
Intermediate
Interviewing
Expert
Interviewing
Expert
Recruitment
Expert
Recruitment
Expert
Management
Expert
Management
Expert
Sourcing
Expert
Sourcing
Expert

Languages

English

Beginner

Hindi

Beginner

Marathi

Beginner

Training and Certifications

Certifications
Operations Management
LinkedIn Get Started with Recruiter
Excel with LinkedIn Recruiter Professional Services & Talent Insights
LinkedIn Recruiter: AI-Powered Talent Acquisition
Recruitment Assessment

Hobbies and interests

exploring new cultures
Traveling and
Reading business and self-development books
Volunteering for community events
participating in local tournaments
Playing football